Technical Customer Support Specialist
Technical Customer Support Specialist
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Job Description
Location: Oriente Lisbon
Contract Type: 6Month CDD (FixedTerm Contract)
Are you passionate about delivering exceptional customer service Do you thrive in dynamic environments and want to work for a global leader in the Search Engine industry Join our team as a Technical Customer Support Specialist and become the goto expert for resolving customer queries through voice email and chat.
Why Join Us
We offer a competitive compensation package continuous learning opportunities and the chance to work in a collaborative environment where your contributions make a difference.
Whats in it for You
Salary & Benefits:
Monthly Base Salary: 1100 EUR gross
Annual Base Salary (including 2 extra month salaries): 15400 EUR
Complexity bonus: 120 EUR /month (1440 EUR /year)
Performance Bonus: 135 EUR /month (1620 EUR /year)
Meal Allowance (net): 7.23 EUR /day (1908.72 EUR /year)
Transport Allowance: 20 EUR /month (240 EUR /year)
Health Insurance: Provided from day 1 (free after 6 months)
Total Possible Gross Annual Income:EUR plus a performance bonus on top 1620 EUR /year
Work Schedule:
Hours: Monday to Friday 08:0020:00 (rotational shifts)
Weekends: Saturday and Sunday 08:0017:00
Days Off: 2 rotational days per week
Key Responsibilities:
Assist customers through phone email and chat regarding their orders subscriptions and invoices.
Deliver a superior customer experience ensuring all queries are resolved with highquality service.
Monitor and follow up on customer issues until fully resolved adhering to agreed deadlines.
Collaborate with internal departments to ensure seamless resolution of customer requests.
What Youll Need to Succeed:
Language Skills: Native German with excellent formal speech and strong writing skills; English proficiency at a B2 level.
Experience: Previous Customer Service experience is mandatory.
- Skills:
Strong interpersonal writing and communication abilities.
Problemsolving mindset with great attention to detail.
Proficiency in using customer support tools and communication platforms.
Comfortable working in a fastpaced techsavvy environment.
Important Dates:
Start Dates: Feb 27th or Mar 27th 2025
Relocation support:
Reimbursement of Airfare at the end of the 6th month of the contract up to 400 EUR in Economy class
- Room in a shared apartment for a maximum period of 12 months with rent of 280 EUR with all utility bills included (discounted directly from the payslip)
Hiring Process:
Application Review
Language Assessment
12 Interviews with the Client
Employment Type
Full Time
