Back Office Key Account Manager

The post holder will oversee the relationship between the company and some of our most valued and important clients. You will be responsible for building and maintaining relationships with our clients key points of contact and responding to and fulfilling client requests.

PRINCIPAL ACCOUNTABILITIES / KEY RESULT AREAS

Customer service:

• Acting as a point of contact for Back Office clients by answering questions and queries on time including processing incoming emails and phone calls.
• Ensure all clients receive a clear plan and timeline of service activities including relevant dependencies such as required documentation and task dependency conditions.
• Ensure that all clients are updated with the status of their services and requests. And that they are informed quickly and professionally when there are complications with activities.
• Sending timely and regularly updates on activities and tasks an ensuring that the client contact has all the information they require to make informed decisions and to keep their own stakeholders informed.

Administration activities:

• Support in drafting professional correspondence such as contracts agreements letters and other documents as advised by the Head of Corporate Services.
• Support the Head of the Back Office Business Unit with several vital financial duties including: Developing proposals
• Developing cost models
• Raising invoices request forms
• Vendor and client registration and PO raising
• Chasing aged debt
• Maintain uptodate records on client activities and requests.
• Ensure that all task management systems are kept up to date and contain the relevant information.
• Support the Head of the Back Office Business Unit in preparing the relevant activity reports for the Senior Management and Executive Teams.

Clientfacing activities:

• Support the Head of Back Office Business Unit to ensure the following key activities are completed to desired quality standards and to the timescales laid out in proposals and other clientfacing documentation.

Back Office Activities:

• Supporting the Head of Back Office to ensure the following key activities are completed to desired quality standards and to the timescales laid out in proposals and other clientfacing documentation.
• The renewal of all appropriate licenses and registration including MISA CoC Commercial Registration Municipality License and Wasel etc.
• Global immigration and employee mobility
• Ongoing compliance with Saudi Labor Law
• Delivery of operational HR services including: The management of critical government portals including HRSD GOSI Muqeem and QIWA.
• The issuing of employeerelated documentation including LOIs LO Intros ERE Visas Iqama cards Residency Permits and Uniform Business Visas (UBVs).
• The attestation of critical company and employee letters and documentation.

Collaborative Working:

• To attend and actively participate in team and project management meetings where required
• To support HR and the GRO teams in preparing processing and submitting LOIs Iqamas visit visas ERE visas and other legal documents to government departments.
• To support finance in preparing financial documentation such as invoices and credit notes reconciling accounts and chasing overdue invoices.
• To work in partnership with other business units and where appropriate make internal referrals to other services and products.

SKILLS KNOWLEDGE AND EXPERIENCE Skills:

• Excellent English written and oral skills
• Preferred to speak Arabic too.
• Excellent research and analytical skills
• Excellent MS Outlook Word and Excel skills
• The ability to summaries complex information
• Good customer service skills
• Good communication skills
• Good relationshipbuilding and interpersonal skills
• Ability to work in a processdriven environment
• Ability to work as part of a team
• Problemsolving skills

Personal Characteristics

• Trustworthy
• Motivated
• Organized

Experience:

• Experience working in the Corporate Services or Government Sector within Saudi Arabia is a distinct advantage.
• Experience working in the Consultancy or Professional Services industries is a distinct advantage.
• Proven administrative experience and practical organizational skills.
• Proven experience in providing service to internal and external stakeholders to achieve successful outcomes.
• Fast learner and willing to learn and handle new responsibilities.
• Knowledge of research skills and processes is a distinct advantage.
• Experience international business and working within a Western work culture a distinct advantage.