Customer Service Representative

Expert Technology Services

Posted on : 18-02-2025

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1 Vacancy

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Job Location

Phoenix, AZ - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 18-02-2025

Job Description

Assignment Details Target Start Date 03/17/2025 Target End Date 03/16/2026 Shift 1st Shift Work Schedule Standard Tentative Shift Start Time 8:00 AM Tentative Shift End Time 5:00 PM Estimated Regular Hours/Week 40.00 Position Description Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of Google Suite applications such as Gmail Sheets Docs and Drive Keyboarding/typing at least 40 wpm and 10key skill Skilled in the customer service technique of conflict deescalation and resolution Abilities Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety Ability to work with a high degree of autonomy and also participate collaboratively as part of a team Ability to work in a confidential manner ensuring information is shared with internal and external individuals in an appropriate manner Ability to understand and solve problems by applying basic analytical skills to include collecting all the relevant information and data needed to address the problem; organizing classifying and synthesizing the data into fundamental issues; from the information identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and identifying the options and solutions for addressing the problems analyzed Ability to learn and apply LEAN concepts principles and tools Willingness and ability to embody ADORs core values of Do the Right Thing Commit to Excellence and Care About One Another Selective Preferences One or more years working in a high production environment Previous experience with Continuous Improvement Six Sigma and/or Lean Previous experience in customer service emphasizing on professionally and courteously serving customers in a fast paced environment Bilingual in English and Spanish Skills Required Strong verbal written and active listening skills Strong mathematical skills such as addition subtraction multiplication division percentage and averages Effective interpersonal skills and demeanor Effective organization and time management skills with the ability to make measurable progress on several tasks simultaneously and work in highpressure situations Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook Word and Excel; and in the use of Google Suite applications such as Gmail Sheets Docs and Drive Keyboarding/typing at least 40 wpm and 10key skill Skilled in the customer service technique of conflict deescalation and resolution Knowledge of principles and processes for providing customer and personal services Knowledge of generally accepted accounting practices as it applies to cash handling Skills Preferred Experience Required Minimum of two year related experience Experience Preferred Education Required Any combination that meets the knowledge skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a High School Diploma (HSD) or General Education Degree (GED) coursework training and work experience relevant to the assignment. Education Preferred Additional Information

Candidate Evaluation Criteria *

Requirement Description Min Requirement/Field of Study Select Education Skills Certification < 1 Year 1 Year 2 Years 3 Years 4 Years 5 Years 6 Years 7 Years 8 Years 9 Years 10 Years 10 Years

Employment Type

Full Time

Company Industry

Key Skills

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Expert Technology Services

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Customer Service Representative

Expert Technology Services

Job Description

Employment Type

Company Industry

Key Skills

About Company

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