Loyalty amp Rewards Strategy Manager
Loyalty amp Rewards Strategy Manager
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Job Description
ABOUT US
Were likeminded curious excitable people here at Chiliz who work well in teams spread across the globe. Chiliz is a global blockchain company which powers Socios.com the creators of Fan Tokens and the popular fan rewards platform.
Socios has partnered with some of the worlds best teams including Paris SaintGermain Juventus FC Barcelona Atltico de Madrid UFC Galatasaray Manchester City FC and many more.
The curious nature of a Chilizen is what drives this company forward and since were looking to grow even more apply for your dream role today.
OUR BRANDS & CHANNELS
We are building the web3 infrastructure for sports & entertainment!
Founded in 2018 Chiliz is a blockchain provider focused on the sports and entertainment industry. We build scalable secure blockchainenabled solutions that supercharge fan experiences using digital assets.
$CHZ is the native digital token for the Chiliz sports & entertainment ecosystem currently powering Socios.com and the Chiliz Chain blockchain.
Socios.com is a fan engagement and rewards app that allows fans to engage with their favourite teams and clubs through digital assets known as Fan Tokens.
THE ROLE
Reporting to the Head of Loyalty & Rewards the Loyalty & Rewards Strategy Manager will be responsible for developing and implementing strategies to enhance customer reward experience and loyalty among cryptocurrency users with passion for sports. This role involves designing executing and optimising loyalty and rewards programmes that drive customer Fan Token trading activity increase customer lifetime value and improve overall customer satisfaction.
Duties &Responsibilities:
- Create comprehensive loyalty and rewards strategies that align with the companys objectives and customer expectations.
- Analyse customer data and behaviours to identify patterns and opportunities for enhancing loyalty and developing personalised rewards.
- Perform competitive analysis and benchmark cryptocurrency initiatives in Web3 and crypto exchanges to improve customer retention and reward strategies.
- Gather and analyse customer feedback to continuously improve the loyalty and rewards experience.
- Develop and implement strategies to optimise the pricing of rewards ensuring they are attractive to customers while maintaining costeffectiveness for the company.
- Stay uptodate with the latest Web3 trends particularly those related to NFTs tokens ICOs and decentralised applications (dApps) that are being used in loyalty and rewards.
- Collaborate with the partnership team to enhance and expand the rewards portfolio ensuring a diverse and appealing range of rewards for customers.
- Establish KPIs and metrics to track the effectiveness of loyalty programmes and our rewards providing regular reports and insights to senior management.
- Work closely with crossfunctional teams including Partnership Business Intelligence Marketing Product and Customer Support to ensure seamless execution of customer experience and loyalty initiatives.
- Stay informed about industry trends competitor programmes and emerging technologies to ensure our loyalty strategies remain innovative and competitive.
Requirements:
- Strong analytical skills with the ability to interpret complex data and develop actionable insights.
- Experience in analysing digital product utilisation and understanding of best practices in the cryptocurrency industry.
- Proven experience with Web3 technologies (e.g. NFTs tokens smart contracts) and understanding of their use cases in loyalty and rewards.
- Excellent project management and organisational skills.
- Proven ability to develop and implement successful loyalty and rewards strategies.
- Exceptional communication and interpersonal skills.
- Creative thinking and problemsolving abilities.
- A passion for Web3 blockchain technologies and decentralised economies.
- Knowledge of sport especially football is considered an advantage.
- Willingness to travel as needed.
What We Offer:
We offer you the chance to grow to learn to flex your creative muscles and to work on a project that is providing excitement to thousands of users.
Our interview phase is a 3step process where youll be able to ask us anything and get to know your team too. From HR right through to your team lead we need this process to work both ways: Its not just about you fitting in but about us being the right fit for you too.
Are you ready to work with the worlds best teams Are you happy to try fail and bounce back Are you excited to keep pushing the boundaries of technology
Weve got offices across the world over 30 nationalities in our ranks and the most important superpower of all flexibility. Our competitive salaries wellness allowance healthcare and pension plan are just the tip of the iceberg. Youll gain friends experience and a good challenge well gain you.
Are you ready
Employment Type
Full Time
