Pre Analytics Administrator
Pre Analytics Administrator
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Job Description
The purpose of the role is to deal with all PreAnalytical queries with direct communication with clients including Hospital Staff GPs and Surgery staff regarding internal queries. To ensure a firstclass experience of our service for clients and colleagues by Investigating and resolving nonconformances.
Summary of Specific Tasks
- Deal with all queries to include Client Services Referrals and Laboratory.
- Direct communication with all clients including Hospital Staff GPs and Surgery staff regarding internal queries.
- Investigate and resolve nonconformities from Eurofins Biomnis France International Support team and other external partner laboratories to ensure a firstclass experience of our service for our clients and your colleagues.
- Administer and resolve all amendments/ Finqueries/Labqueries.
- Provide support for Client Service requests and ensure best service to our Clients.
- Log all Service Requests on Eurofins Biomnis CRM software system ensure the action required is taken to fully resolve the enquiry and close off on CRM.
- Liaise with colleagues in other departments and referral laboratories to ensure a full service is provided to meet all the client needs.
- Actively liaise between the Laboratory Client Services Technical Supervisor and or clients to notify them of any critical patient information ranging from unusual results to problematic specimens.
- Cover of PreAnalytic Department duties where there is annual leave or other lack of cover.
- Escalate issues as required to the Technical Supervisor and Client Services Manager and keep updated of any relevant Client issues.
- Generate KPI report on a monthly basis.
- Recognise and alert the Technical Supervisor of any unusual trends in client calls.
Qualifications :
Education
- Leaving Certificate or Equivalent
Experience
- Direct communication with clients particularly hospital GP/surgery staff an advantage.
- Experience with KPIs also an advantage.
- Previous experience of a CRM system an advantage.
Skills & Abilities
- Excellent administration skills.
- Attention to detail.
- Can do attitude willing to go the extra mile to resolve all issues.
- Experience in customer care.
- Proven problem solver.
Additional Information :
We are part of the Eurofins Scientific Group a global leader in food environment pharmaceutical forensics clinical diagnostic cosmetic product testing and in agroscience. The Group operates more than 900 laboratories in over 50 countries and employs 55000 staff conducting 450 million tests every year.
Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins works with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food environmental pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics discovery pharmacology forensics CDMO advanced material sciences and in the support of clinical studies.
In over just 30 years Eurofins has grown from one laboratory in Nantes France to over 47000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products as well as providing innovative clinical diagnostic testing services as one of the leading global emerging players in specialised clinical diagnostics testing.
In 2024 Eurofins generated total revenues of EUR 6515 billion and has been among the best performing stocks in Europe over the past 20 years
Your data:
As part of any recruitment process the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Eurofins Biomnis is an equal opportunities employer
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
