Italian Airline Customer Support Specialist in Malta
Italian Airline Customer Support Specialist in Malta
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Salary Not Disclosed
1 Vacancy
Job Description
Take Your Career to New Heights with Our International Airline Support Project!
Were on the hunt for a customerfocused and solutiondriven Customer Support Specialist to join our dynamic team. If you excel in fastpaced settings enjoy assisting others and have a positive adaptable attitude this is the perfect opportunity for you! Help us create seamless travel experiences and provide exceptional service to passengers worldwide. Ready to take off with us
Role Overview:
As a Customer Support Specialist for our International Airline Support project you will be the goto resource for passengers delivering exceptional service through phone email chat and social media. Your responsibilities will include assisting with flight bookings cancellations and rescheduling as well as addressing baggage inquiries and travel documentation support. You will troubleshoot checkin and boarding issues ensure smooth travel experiences and provide expert guidance on travel policies visa requirements and airline regulations all while maintaining professionalism and accuracy.
Key Responsibilities:
- Provide exceptional customer service via phone email chat and social media.
- Assist passengers with flight bookings cancellations and rescheduling.
- Handle baggage inquiries refunds and travel documentation support.
- Troubleshoot checkin and boarding issues to ensure smooth travel.
- Offer guidance on travel policies visa requirements and airline regulations.
- Work closely with internal teams to escalate and resolve complex cases.
- Maintain accurate records of customer interactions and solutions provided.
- Stay updated on airline promotions policies and travel industry trends.
- Engage in continuous training and skill development for career growth.
Requirements:
- Fluent in Italian (C2 level)
- Fluent in English (C1 level)
- EU citizenship or Maltese Residency Card
- 01 year experience in customer support
- Strong leadership analytical and communication skills
- Eagerness to learn and grow
Why Join Us:
- Attractive Salary: We offer a salary that reflects your skills and commitment
- Language Bonus: Receive an additional bonus for your proficiency in Italian
- Performance Bonus: Earn extra rewards based on your individual success
- Health and Life Insurance: Enjoy comprehensive coverage for your wellbeing
Onsite Work: Engage and grow in a collaborative office environment
Ready to take off with the International Airline Support Project Apply today and well reach out to you soon!
Employment Type
Full Time
