Customer Administration Specialist
Customer Administration Specialist
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Job Description
Your responsibilities include:
- Be the friendly voice and problemsolving guru for our clients
- Juggle phone calls emails and teamwork like a pro
- Transform complaints into opportunities for customer delight
- Coordinate with suppliers to ensure medications reach patients on time
- Become a product and service expert ready to tackle any challenge
- Review and approve orders coordinate with suppliers to support timely dispatch of patient medication maintain meticulous attention to detail.
- Record interactions in Zendesk our CRM and spreadsheets as required for some processes.
Why Youll Love It:
- Make a real difference in peoples lives every day
- Work in a fastpaced innovative environment
- Contribute to improving our processes and services
- Grow your skills with ongoing training and development
Qualifications :
- 3 years demonstrated experience in a similar customerfacing role where autonomy problem solving and attention to detail were demonstrated.
- You will possess experience in remote work demonstrating a strong selfstarter attitude and a solid work ethic.
- A track record of customer service excellence
- Ninjalevel problemsolving skills
- A voice that can charm and calm even the toughest customers
- Techsavvy attitude with GSuite proficiency
Additional Information :
Youll be joining a highly motivated agile team where your ideas and work will directly influence the direction and progress of an expanding global company in a hypergrowth phase. We pride ourselves on our collaborative and driven culture and offer opportunities for advancement to high achievers.
Other benefits include:
- Gaining access to SAGED courses and more through the Greenhouse learning platform fostering continuous growth and development.
- Enjoying discounts with over 450 retailers through our Reward and Recognition platform.
- The freedom of a fulltime workfromhome role.
- Access to coworking spaces in Sydney Melbourne Brisbane and select regional cities.
- Mental health support through our wellbeing platform Unmind.
- A private health insurance discount through Medibank.
- Up to 8 weeks of paid parental leave.
- Swag kits to celebrate key milestones in your journey with us.
- Enhancing your home office with our ergonomic equipment reimbursement benefit.
- Being part of one of the fastestgrowing industries in Australia improving the lives of hundreds of thousands of patients.
#LIAP1
We are committed to facilitating a barrierfree recruitment process and work environment. If you require any accommodations we welcome you to let us know so we can work with you to participate fully in our recruitment experience.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
