Senior digital Applications Support Specialist
Senior digital Applications Support Specialist
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Job Description
Job Title: Digital Applications Support Specialist
Job Overview:
We are seeking skilled professionals to join our team in providing operational support for digital applications including Online and Mobile Banking (OMB/OLB) Customer Relationship Management (CRM) Pega and Account Opening (AO) platforms. The role encompasses ticket management system monitoring issue resolution and collaboration to ensure optimal application performance. The senior specialist will also act as a Subject Matter Expert (SME) leading initiatives improving processes and ensuring system uptime.
Location: Bangalore Brookfield
Notice period: Immediate joiners Only
Type: FullTime
Shift: Rotational 24x7 Support
Experience: 7 to 10
Key Responsibilities:
Operational Support and Monitoring:
Offer 24/7 monitoring of digital applications to maintain system health and performance.
Perform daily system health checks particularly following deployments or during outages.
Manage system shutdown and startup requests during regular maintenance and ad hoc deployments for OMB CRM Pega and AO platforms.
Ticket Management and Issue Resolution:
Manage OLB CRM pega and AO ticket queues performing initial triage on assigned tickets.
Resolve tickets and member issues following documented L1 L2 and L3 support processes.
Escalate unresolved issues to appropriate Pods vendors or internal business units.
Maintenance and Process Management:
Assist in systemlevel support tasks such as updating service account passwords and managing certificate renewals based on set cadences.
Communicate internal and vendorrelated maintenance/outage updates using documented procedures.
Participate in knowledge transfer sessions to improve system understanding and contribute to process documentation for repeatable tasks.
Senior Specialist Additional Responsibilities:
Act as a Subject Matter Expert (SME) for the architecture and technology stack of supported applications.
Lead the resolution of procedural and technical process gaps working closely with leadership .
Drive troubleshooting initiatives taking accountability for system uptime and ensuringEducation
Any Technical
Employment Type
Full Time
Key Skills
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