Swedish Market Service Operator - Elevator Emergency
Swedish Market Service Operator - Elevator Emergency
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Job Description
Do you want your voice to be a helping hand and have a positive impact in someones life Then join Bosch as a Service Operator (Elevator Emergency Line).
As a Service Operator (Elevator Emergency Line) you will be the first point of contact for passengers trapped in our Clients elevators in the Swedish market as well as handling maintenance alarms for units in the respective countries.
The ideal candidate will be an effective communicator an analytical problem solver and must possess the ability to think under pressure in a way that delivers realworld results in realtime crisis scenarios.
Your contribution to something big:
- Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems. Types of queries :Trapped passenger Calls / Call backs / General inquiries / Alarms and REM / Mechanic calls.
- Handle trapped people in elevators to ensure their release coordinate with technicians for repairing and providing maintenance for elevators and coordinate with local authorities for urgent situations. Process both clientgenerated and internally generated service request tickets within specified delivery times.
- Administrative support to certify client details and alter any incorrect information within our stakeholders client database.
- Managing client requests: by phone by alarm monitoring & ticketing tool and also by email.
- This is a nontechnical role; Eview image broadcasting for emergency situations may be required
Qualifications :
What distinguishes you:
- Language fluency (mandatory): Swedish
- English basic ( B1) for internal team communication
- High School Diploma or Secondary School Completion Equivalent
- Minimum of a years experience in a Customer Support or client facing role in a multinational environment (preferable)
- Basic knowledge / IT literacy.
- Adaptable to working alongside the time zone and calendar of local stakeholders
Additional Information :
What we offer you:
Challenges in an international environment career opportunities in one of the best companies in the world flexible hours medical services discounts for employees sports and health related activities canteen good access to public transports space for creativity.
Success stories dont just happen. They are made...
Make it happen! We are looking forward to your application!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
