Product Owner AI Services Innovations mfd

As the Product Owner AI Services for Customer Service Transformation (m/f/d) you will be a key player in driving SIXT innovative customerfocused solutions in a global omnichannel service ecosystem. You will lead the development of advanced virtual agents aiming to automate and enhance the customer experience across voice chatbots and other channels. Your responsibilities include managing the full product lifecyclefrom gathering requirements to market launch and performance trackingwhile driving the Conversational AI roadmap. Sounds interesting Then apply now!

YOUR ROLE AT SIXT

• You will develop innovative customeroriented and competitive solutions around the topic of virtual agent in the context of Customer Service globally
• You ensure bestinclass agentic customer experience assistance in support of deflection and automation targets
• You drive the Conversational AI roadmap as part of the Customer Service Transformation
• You actively foster innovation by analyzing market trends and evaluating the current tooling landscape seeking innovation potential in alignment with the overall product strategy
• You oversee the entire product lifecycle from requirements gathering through conceptualization development piloting and supporting the market launch driving KPI and experimentation framework
• You collaborate closely with stakeholders across all hierarchical levels from the service agent all the way to Clevel

YOUR SKILLS MATTER

• Experience You have 5 years of proven experience in digital Product Management (discovery and delivery) in an agile environment (Scrum/Kanban) and scaling product teams
• Tools You have previous experience with chat and voice bots. Ideally experience with a conversational AI platform such as Genesys
• SelfStarter You have excellent logical analytical and strategic skills are structured and selfdriven
• Passion You overcome challenges with passion and creativity. You are ready to roll up your sleeves and do whatever it takes to help your team build a great product and a successful business
• Resultorientation You set clear goals and metrics analyze your KPIs on a daily basis and shape strategies to continuously improve your products performance
• Communication You have experience in multicultural stakeholder management working across time zones and you are skilled at consensusbuilding and decisionmaking with excellent communication skills

WHAT WE OFFER

• Generous Time Off Enjoy 28 days of vacation an additional day off for your birthday and 1 volunteer day per year
• WorkLife Balance & Flexibility Benefit from a hybrid working model flexible working hours and no dress code
• Great Employee Benefits Access discounts on SIXT rent share ride and SIXT along with partner discounts
• Training & Development Participate in training programs designed for your personal growth and development
• Health & Wellbeing Private health insurance to support your wellbeing
• Additional Perks Enjoy the Coverflex advantage system to enhance your employee experience

Additional Information :

About us:
We are a leading global mobility service provider with sales of 3.07 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (cab driver and chauffeur services) SIXT (car subscription) and gives our customers access to our fleet of 222000 vehicles the services of 1500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2098 rental stations. At SIXT a firstclass customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and longterm stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility Apply now!

Remote Work :

No

Employment Type :

Fulltime