AR Credit Controller

Role Summary:

A credit controller collects cash (to hit monthly cash target) and minimize aged debt (which means making sure clients pay on time or as near to it as possible).

To be successful in the role you are comfortable and willing to make cash collection phone calls as it helps to build client/ sales relationships apart from debt recovery.

About The Role:

• Perform daily collection followups (calls or emails).
• Communicate with customers inter departmentally and to resolve customer account queries/dispute.
• Perform regular monitoring on customer(s) payment promises to ensure no broken payment promises.
• Ensure all outstanding balance or potential bad debts are being pursued.
• To be acquainted with and to ensure compliance on company collection policy and procedures.
• To highlight or escalate aged open items to reduce DBO.
• Perform indepth analysis on customer payment behaviors and review it progressively with the Team Lead.
• To followup with respective stakeholders to resolve dispute items and improve dispute resolution turnaround time.
• Regular review on >60 days debts with Team Lead to ensure action plan to resolve is in placed and being followed up.
• Prepare weekly and month end reporting.
• Perform ad hoc refund requests.
• Support all SSC expansion/ migration projects and global initiatives (UAT/CR implementation/Empower project).
• Drive collections performance measures/key performance indicators (KPIs).

Qualifications :

More About You:

• Candidate must have at least a bachelors degree Professional degree Finance/Accountancy/Banking or equivalent
• Minimum of 1.5 3 years experience working in MNC within Credit management/Collection/customer service/sales team in medium or large organizations
• Experience in Oracle application is an added advantage
• Strong communication and interpersonal skills
• Attention to details methodical organized and able to assess and promptly resolve problems.
• Able to set priorities and manage own time to meet deadlines and objectives within SSC team.

Why this role is critical

Every dollar of a companys revenue becomes a receivable that must be managed and collected as cash is any company. The collector then plays an important role to ensure that every invoice billed to clients get converted into collected cash.

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

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Remote Work :

No

Employment Type :

Fulltime