Recruitment Account Manager
Recruitment Account Manager
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Job Description
Building Bridges to Global Recruitment Excellence
Imagine a workplace where borders disappear and talent meets opportunity. That s Emapta a global outsourcing powerhouse that has spent over a decade crafting seamless staffing solutions for 800 businesses worldwide. In this dynamic industry Emapta stands out for its transparency data security and commitment to excellence offering its employees rewarding careers global connections and the chance to shape the future of business support.
Job Description
As a Recruitment Account Manager you will serve as the primary contact for key client accounts ensuring client satisfaction by understanding and addressing hiring needs aligning recruitment strategies with client expectations and fostering strong lasting relationships to deliver seamless talent solutions and drive successful recruitment outcomes in a global setting.
Job Overview
Shift: Day Shift/Mid Shift/Night Shift; Mon Fri Weekends Off
Work setup: Hybrid Metro Manila
- Serve as the primary point of contact for assigned clients ensuring strong collaborative partnerships.
- Build and maintain trust by understanding client needs expectations and business goals.
- Address client inquiries concerns and feedback promptly to ensure satisfaction.
- Work closely with clients to define job requisitions clarify hiring requirements and prioritize roles.
- Monitor job opening progress and ensure recruiters are aligned with client priorities.
- Provide clients with regular updates on recruitment progress candidate pipeline status and market challenges.
- Collaborate with the operations team to anticipate potential issues (e.g. candidate availability salary mismatches) and proactively develop solutions.
- Manage client escalations ensuring timely and effective resolution.
- Prepare and present tailored reports highlighting key metrics (e.g. timetofill fill rates candidate quality).
- Use data to showcase recruitment success and identify areas for service improvement.
- Act as the client s voice within the organization to align internal efforts with client priorities.
- Identify opportunities for account expansion by offering additional recruitment services.
Requirements
The Qualifications We Seek
- Bachelor s degree in Human Resources Business Administration or a related field (Master s degree preferred).
- Minimum of 7 years of experience in endtoend recruitment for diverse roles.
- 23 years of experience in client relationship management with a focus on understanding client needs delivering results and fostering trust.
- 12 years of experience in leading or working closely with recruitment teams to ensure high performance and successful delivery.
- Excellent written and verbal communication skills to manage client expectations present reports and liaise with internal teams.
- Strong analytical and problemsolving skills to address recruitment challenges and client issues effectively.
- Proven negotiation skills in managing client expectations regarding salary benefits and recruitment timelines.
- Effective time management and organizational skills to prioritize tasks and handle multiple client accounts and job requisitions simultaneously.
- Proficiency in analyzing recruitment metrics to drive decisions process improvements and client communications.
- A customercentric mindset with a strong focus on delivering excellent client service and proactively identifying opportunities for enhancement.
Benefits
Exciting Perks Await!
- HMO coverage with free dependent upon regularization
- Competitive Salary Package
- Hybrid work arrangement
- Day shift schedule
- Prime office locations in Metro Manila (Easy access to MRT stations restaurants and banks)
- Fixed weekends off
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Join Emapta Philippines!
Be part of a team that values excellence camaraderie and growth. Recognized as a Top 20 Dream Company in 2024 Emapta offers competitive compensation international exposure and a collaborative work culture. Thrive in a stable environment with global clients and numerous opportunities for personal and professional development. Apply now and be part of the #EmaptaEra!
The Qualifications We Seek Bachelor s degree in Human Resources, Business Administration, or a related field (Master s degree preferred). Minimum of 7 years of experience in end-to-end recruitment for diverse roles. 2-3 years of experience in client relationship management, with a focus on understanding client needs, delivering results, and fostering trust. 1-2 years of experience in leading or working closely with recruitment teams to ensure high performance and successful delivery. Excellent written and verbal communication skills to manage client expectations, present reports, and liaise with internal teams. Strong analytical and problem-solving skills to address recruitment challenges and client issues effectively. Proven negotiation skills in managing client expectations regarding salary, benefits, and recruitment timelines. Effective time management and organizational skills to prioritize tasks and handle multiple client accounts and job requisitions simultaneously. Proficiency in analyzing recruitment metrics to drive decisions, process improvements, and client communications. A customer-centric mindset with a strong focus on delivering excellent client service and proactively identifying opportunities for enhancement.
Employment Type
Full Time
