IT Support
IT Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Responsibilities and Duties
- Experience in IT operations incident management or enterprise support in a 24x7 environment.
- Strong troubleshooting and analytical skills to diagnose and resolve issues quickly.
- Ability to manage multiple incident queues dashboards and communications tools simultaneously.
- Excellent verbal and written communication skills including documentation of:
- Persistent chat interactions
- Email responses
- INC tickets (Work Notes updates)
- Shift handoff reports
- Proficiency in the following applications:
- MS Outlook (rules creation email filtering prioritization)
- ServiceNow (ESP) for ticket management and knowledge base searches
- Dependable to work a consistent work schedule and adhere to shift coverage requirements.
Preferred Skills & Knowledge
- Familiarity with JIRA (for task tracking and workflow management).
- Experience with Confluence (for maintaining status reports and action items).
- Prior experience with eCables EMS ecosystems and enterprise monitoring tools.
- Familiarity with ESP Interactions ServiceNow workflows and enterprise ITSM practices.
- ITIL certification or similar incident management framework knowledge.
Employment Type
Full Time
