Technical Support Analyst
Technical Support Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
The Technical Support Analyst role offers a dynamic opportunity to develop skills while working across a broad spectrum of customer experience and technology services. This position is responsible for delivering comprehensive hardware software and systems support to both healthcare providers and corporate employees. This role offers the unique opportunity to blend remote work flexibility with onsite engagement at our headquarters. By providing technical assistance and troubleshooting across a broad spectrum of customer experience and technology services the Analyst ensures seamless operations and maintains highquality support. The ideal candidate will be innovative energetic and adaptable with the ability to manage a high volume of requests while consistently upholding exceptional support standards.
Hybrid Role: Onsite from Tuesday to Thursday.
Primary Job Duties:
Respond to a high volume of inquiries via email phone and other communication channels providing professional and customerfocused support.
Deliver hardware software and general systems support for enduser computers troubleshooting issues and providing timely resolutions.
Assist care center staff and corporate users with technology systems including athenaNet Privia Connect Salesforce and other software applications.
OnSite Visits: Travel to headquarters as leadership discretion to provide onsite technical support address complex issues and collaborate with internal teams.
Effective Case Management: Manage a diverse range of cases ensuring timely and effective resolution while maintaining clear communication and adherence to service level agreements (SLAs).
Project Collaboration: Work with crossfunctional teams on projects and tasks both remotely and onsite to resolve issues and contribute to successful project outcomes.
Process Improvement: Identify and implement process improvements. Contribute to the development of new support methodologies and report common issues and trends to management.
Documentation: Accurately document all customer interactions technical solutions and issue resolutions in the knowledge base or ticketing system.
Training and Development: Stay current with the latest technology trends and industry best practices. Continuously enhance personal expertise and skills.
Qualifications :
Education: High school diploma required; Associates degree or equivalent work experience preferred.
Experience: 2 years of relevant work experience. Healthcare experience is preferred.
Technical Skills: Proficiency with Google Apps ConnectWise Salesforce and experience with iOS Android Windows and Desktop Mac systems. Familiarity with networking concepts is a plus.
Remote and OnSite Experience: Experience working in a remote environment with the flexibility and willingness to travel to headquarters for onsite support.
Customer Service: Strong customer service and communication skills with the ability to interact professionally with customers and provide effective technical assistance.
Adaptability: Ability to quickly adapt to changing processes procedures and technologies in a fastpaced environment.
ProblemSolving: Excellent problemsolving skills with the ability to research analyze and resolve complex technical issues.
Productivity: Proven track record of maintaining high productivity levels while delivering quality support and meeting SLAs.
Team Collaboration: Collaborative mindset and readiness to work with crossfunctional teams to resolve issues and achieve organizational goals.
Documentation Skills: Strong skills in documenting interactions solutions and issue resolutions.
Continuous Learning: Passion for staying up to date with technology trends and industry best practices.
HIPAA Compliance: Understanding of and ability to comply with all HIPAA rules and regulations.
The hourly rate range for this role is $19.23 $24.00hr in base pay. in base pay and exclusive of any bonuses or benefits (medical dental vision life and pet insurance 401K paid time off and other wellness programs). This role is also eligible for an annual bonus targeted at 10% .The base pay offered will be determined based on relevant factors such as experience education and geographic location.
Additional Information :
Technical Requirements (for remote workers only not applicable for onsite/in office work):
In order to successfully work remotely supporting our patients and providers we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age color national origin physical or mental (dis)ability race religion gender sex gender identity and/or expression marital status veteran status or any other characteristic protected by federal state or local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
