Assistant Director of Front Office
Assistant Director of Front Office
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Providing engaging sincere personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Assistant Director Front Office where you will lead train and recognize your team in support of exceptional guest service!
Compensation: $90000 $95000 annual salary
Reporting to: Director Front Office
Summary of Responsibilities:
- Assist the Front Office in all aspects of the department and ensure service standards are followed
- Acting Director of Front Office in absence of DFO
- Manage the performance productivity and development of all Front Office Leaders.
- Provides Leadership support for Reception Royal Service Concierge Guest Relations and Guest Services in the daily operational duties for these areas
- The ability to utilize interpersonal and communication skills to lead influence and encourage others
- Work with Leaders and employees to carry out procedures ensuring an efficient check in and check out process
- Consistently offer professional friendly and engaging service
- Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
- Ensures guest and employee satisfaction and maximizes the financial performance of the department
- Handles complaints settling disputes and resolving conflicts
- Communicate through preshift logs emails and departmental meetings all pertinent information for the respective shift and areas of operation
- Train supervisors and fulfill training role in the absence of the trainer
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies procedures and service standards
- Follow all safety policies
- Other duties as assigned
Qualifications :
- Passion for guest service
- Excellent written and verbal communication interpersonal and leadership skills
- Highly organized resultsoriented with the ability to be flexible and work well under pressure
- Degree or Diploma in Hospitality Management is an asset
- Fluency in English
- Must have the ability to handle a multitude of tasks and Guest requests
- Knowledge of Opera Dayforce an asset
- Strong guest service orientation and training skills background required
- Ability to work independently and prioritize responsibilities
- Experience with a Hotel loyalty program an asset
- Computer proficiency in a Windows environment (Word Excel PowerPoint)
Additional Information :
Physical Aspects of Position (include but are not limited to):
- Frequent standing and walking throughout shift
- Occasional lifting and carrying up to 30lbs
- Occasional kneeling pushing pulling lifting
- Occasional ascending or descending ladders stairs and ramps
All your information will be kept confidential according to EEO guidelines.
Visa Requirements: Must be legally authorized to work in the United States.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
