Team Manager
Team Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a Team Manager you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:
- Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expectations.
- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line.
- Identify the training needs that will equip the staff with fundamental skills and knowledge.
- Have a thorough understanding of the various system tools and operational procedures utilized within the program.
- Collaborate with stakeholders on a regular basis to ensure smooth operations.
- Conduct all defined and required process compliance and adherence to all team members partners and thirdparty providers.
Qualifications :
Our most successful candidates will have:
- At least 1 year of experience supporting a team in a supervision role Team Manager/Trainer/SME.
- Be able to work in a fastpaced environment.
- Be proactive in developing trust and professional rapport with employees and team members; work as a teamplayer.
- Have strong analytical skills; be able to interpret data identify trends and make suggestions for improvements.
- Have strong verbal written communication skills; be able to communicate in a clear constructive and professional manner.
- Have positive experience in coaching team members and behavior corrective actions
- Have strong knowledge of MS Office Excel Power Point Word Outlook
- Must have FY25 PDP score of Exceeds Most and Clearly Exceeds.
- No active DA.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
