Senior Business Analyst
Senior Business Analyst
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Job Description
We are seeking a highly skilled and experienced Senior Business Analyst to join our dynamic team. In this pivotal role you will leverage your analytical prowess to drive strategic initiatives and optimize operational efficiencies across the organization. As a Senior Business Analyst you will serve as a key liaison between various stakeholders ensuring that business needs are accurately captured and translated into actionable solutions. You will play a critical role in the development and implementation of datadriven strategies that align with our organizational goals.
Roles & Responsibilities:
Drive solutions with the Operations Tools Insights and Enablement teams to optimize the companys ability to generate revenue
Focus on highpriority sales initiatives including business process architecture org structure goal/quota setting sales incentive design market segmentation and strategic planning.
Develop and implement regular reporting of key pipeline and revenue performance metrics
Own multistream workflows including: parallel processing synchronization resource management error handling & scalability delivering consistent results with high levels of quality & accuracy within stipulated SLA
Operate autonomously within the team driving informed decisions with accountability; contributing effectively to the teams overall goals
Create maintain and present documentation including: SOPs rules of engagement and process workflows to ensure adherence to internal policies
Proactively define and execute projects spanning systems data management and business process automation to improve operational efficiency reduce errors and minimize wasted cycles
Manage global stakeholder communication across multiple lines of business/time zones by establishing clear communication channels.
Encourage stakeholders to think big in developing or redesigning processes and systems that can create transformational business impact
Qualifications :
Key Skills/Requirements:
4 years of work experience
MBA from a toptier college or a bachelors degree from a toptier university with highly relevant work experience
Strong data background with skills to effectively collect analyze interpret and leverage data to drive decisionmaking
Track record of developing and managing complex data projects with multiple stakeholders successfully
Ability to work on data and make key choices based on the business context
Work experience in the Software and SaaS industries is a plus
Detailoriented with strong project management and organizational skills comfortable with ambiguity and adept at solving problems creatively
Passion for technology and for pushing new concepts products and services
Strong bias toward collaboration and ability to work effectively in a crossfunctional & dispersed team
Positive attitude selfstarter and high emotional intelligence (EQ)
Excellent interpersonal skills and ability to drive consensus with internal and external stakeholders
Familiarity with database technologies and tools (SQL/R/PYTHON etc.) data transformation and processing
Experience with a visualization tool such as Tableau Spotfire Power BI Sisense etc.
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
