IT Support Engineer
IT Support Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Simply Business is a digital insurance brokerage that specializes in one thing: protecting the businesses our customers are working hard to build. Were doing this by simplifying the insurancebuying process for all small businesses blending together a combination of technology data and insurance knowledge. Our proprietary technology platform allows small business owners to easily search and compare quotes from over 20 toprated insurance providers customize their coverage and purchase and access their policies all online.
Heres what youll be doing:
- Serve as an escalation point from for the Service Desk
- Provide guidance and mentorship to the Service Desk team
- Have the ability and willingness to help us reach the next level
- Have the desire to automate manual processes
- You will be hands on in supporting our user base across our Northampton office as well as remote support for our Boston (US) and London offices as well as our Polish remote colleagues.
- Build self service solutions to help drive empowerment across the business.
- Own and run small to medium scale projects managing stakeholders expectations
- Own problem records and collaborate with other teams in business to resolve problems as they arise
- Develop documentation for recurring issues and feed back to Service Desk
Were looking for someone who is:
- Experienced in the administration of Google Workspace
- Experienced in the administration and maintenance of Microsoft Intune
- Experienced deploying supporting and managing Apple MacBooks using Jamf MDM
- Experienced deploying supporting and managing Dell laptops running Windows 10.
- Experienced of using service management and project management Tools (Fresh Service Jira etc).
A few more details about the role:
- Hands on experience with identity management platforms (Jumpcloud Okta etc).
- Experience supporting a complex AV environment.
- Proven experience of developing automation across business processes.
- Experience scripting RubyPythonPowerShellGO.
How to Apply:
All steps of the process must be carefully followed so that A) the hiring manager can review your application and B) YUPRO Placement can advocate for you and provide support.
Step 1: Complete the application on the New Grad job board by submitting your resume and completing the details requested below.
Step 2: Check your inbox for an email with the subject line Your YUPRO Placement Application: Next Steps navigate to the link provided and submit your application according to the email directionsRemote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
