IT Customer Support Specialist
IT Customer Support Specialist
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1 Vacancy
Job Description
Job Title: IT Customer Support Specialist
Location: Remote
We are currently seeking candidates who meet the following qualification
Responsibilities:
- Provide technical support via phone email and chat to resolve ITrelated issues.
- Troubleshoot hardware software and network issues in a timely manner.
- Assist users with system setup software installation and configuration.
- Document technical issues and solutions for future reference.
- Escalate complex problems to the appropriate teams when necessary.
- Maintain a high level of customer satisfaction by delivering prompt and effective solutions.
- Educate users on IT best practices and security guidelines.
- Bachelors degree in IT Computer Science or a related field (or equivalent experience).
- Previous experience in IT support helpdesk or a similar role.
- Strong troubleshooting skills in Windows/Mac OS networking and software applications.
- Excellent communication and problemsolving abilities.
- Customeroriented mindset with the ability to handle multiple tasks.
- Experience with IT support ticketing systems and remote desktop tools.
- Certifications like CompTIA A ITIL or Microsoft Certified: Modern Desktop Administrator Associate (preferred).
- Federal Experience is a plus.
- Required Security clearance.
If you meet these qualifications please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
Employment Type
Full Time
