Front Office Manager
Front Office Manager
Posted on :
16-02-2025
Employer Active
1 Vacancy
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Job Description
- Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues.
- Check that all Front Office employees report to work punctually and are well groomed before each of their shift.
- Conduct daily briefings and ensure that all pertinent information is well received by team members.
- Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions.
- Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to.
- Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closedout dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible.
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
- Liaise with Finance Department to ensure that credit procedures are properly carried out.
- Analyze market trend review rooming list and motivate Front Office employees to upsell rooms with the view of achieving higher yield and increasing revenue.
- Coordinate and monitor major group movements for meetings and conferences and ensure that action plans cover all areas of operations handling.
- Makes courtesy calls to VIPS long stay and corporate guest to obtain feedback and proact to handle any lapses in service standards.
- Handle all guest correspondences and ensure prompt followups.
- Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times.
Additional Information :
Your team and working environment:
In 12 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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