Serialization Agent
Serialization Agent
Posted on :
14-02-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
14-02-2025
Job Description
Job Title: Serialization Agent
Job Location: Raleigh NC USA
Job Location Type: Remote
Job Contract Type: Fulltime
Job Seniority Level: Entry level
For the past 20 years ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech med device and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world’s largest RCO (Research Consulting Organization) ProPharma partners with its clients through an advisebuilrate model across the complete product lifecycle. With deep domain expertise in regulatory sciences clinical research solutions quality & compliance pharmacovigilance medical information and R&D technology ProPharma offers an endtoend suite of fully customizable consulting solutions that derisk and accelerate our partners’ most highprofile drug and device programs.
The Serialization agent position is part of the ProPharma Medical Information Contact Center and follows all corresponding regulations industry standards and client/internal policies regarding medical information and the collection and documentation of adverse events special situation events and product complaints.
Essential Functions
Service delivery
***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please no phone calls or emails to anyone regarding this posting.***
The Serialization agent position is part of the ProPharma Medical Information Contact Center and follows all corresponding regulations industry standards and client/internal policies regarding medical information and the collection and documentation of adverse events special situation events and product complaints.
Essential Functions
Service delivery
- Intake of telephone calls from health care professionals and other external customers primarily in relation to product serialization. Also includes monitoring and management of relevant electronic inboxes/sources on behalf of ProPharma’ s pharmaceutical clients.
- Triaging calls/emails as needed to the relevant team or department in a timely manner such as medical Information requests.
- Accurately identifies documents and reports product complaints in a clear and concise manner per government regulations ProPharma Standard Operating Procedures (SOPs) and client Working Practices (WPs).
- Accurately identifies documents and triages adverse events pregnancy reports and special situation events in a clear and concise manner per government regulations ProPharma Standard Operating Procedures (SOPs) and client Working Practices (WPs).
- Ensures tasks are completed within the deadlines documented in the agreed ProPharma SOPs and WPs.
- Provides accurate and timely responses utilizing client systems/portals in relation to serialization verification.
- Logs all enquiries handled in an accurate comprehensive and timely fashion into Inquiry Handling Systems.
- Other activities as assigned as delegated by the Manager.
- Maintains quality in all areas of the job including performing quality checks on Product Quality Complaints and enquiries logged into the Inquiry Handling Systems.
- Provides afterhours coverage on a rotated basis subject to business requirements.
- Adheres to company and countryspecific privacy policies ensuring any confidential information or personal data related to ProPharma and its clients is managed in accordance with Data Privacy regulations described in ProPharma SOPs and the Confidentiality Statement within the Contract of Employment.
- Complies with the Company’s health and safety policies.
- Other activities as assigned as delegated by the Manager.
- Excellent verbal and written communication skills professional telephone etiquette and empathetic customer service skills.
- Ability to write in a fluent and grammatically correct manner in the target language for the role.
- English language proficiency.
- Ability to multitask with attention to detail within restrictive timeframes including sound planning prioritizing and organizational skills.
- Ability to learn take instruction and apply to daily operations/tasks.
- Receptive to constructive feedback and able to take responsibility for work allocated.
- Selfmotivating. Ability to demonstrate initiative and internal drive. Willingness to seek out additional workload projects.
- Effectively work independently and as part of a team.
- Highly proficient in computer applications including Microsoft Office software platforms and Adobe Acrobat and experience using a document management system. Aptitude to learn other computer systems including inquiry handling database.
- High School Diploma (as a minimum) Life Science Graduate preferred.
- Preferred: Interacting in a customer service environment
***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please no phone calls or emails to anyone regarding this posting.***
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Employment Type
Full Time
Key Skills
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