IT Support Specialist

IT Support Specialist (Remote United States Only)

Join Nexis Builds & Power the Future of Engineering with Your IT Expertise!

At Nexis Builds we are shaping the future of civil engineering construction and infrastructure with cuttingedge technology. But even the most innovative teams need rocksolid IT support to keep things running smoothly. Thats where you come in!

We are looking for a proactive techsavvy and peoplefriendly IT Support Specialist to remotely help our team troubleshoot optimize and secure our IT infrastructure. If you love problemsolving guiding users through tech challenges and making IT feel seamless youll thrive in this role.

What Youll Be Doing

Technical Assistance & Troubleshooting

Be the goto IT hero for employees facing tech issues via phone email or chat.

Diagnose and resolve hardware software and network problems like slow systems app crashes or connectivity hiccups.

Walk users through remote troubleshooting using tools like AnyDesk TeamViewer or Windows Remote Desktop.

Keep detailed logs of IT issues and resolutions to improve response times and prevent recurring problems.

System Maintenance & Software Management

Install configure and update software operating systems and security patches remotely.

Manage and support cloudbased applications (Microsoft 365 Google Workspace project management tools etc.).

Help new hires hit the ground running by setting up their devices software and user access.

Monitor system performance and proactively address bottlenecks before they become issues.

Cybersecurity & Data Protection

Implement and maintain security best practices like multifactor authentication (MFA) and endpoint protection.

Keep an eye out for suspicious activity or potential cyber threats responding swiftly if needed.

Educate employees on IT security awareness phishing risks and how to keep company data safe.

Network & Cloud Infrastructure Support

Troubleshoot VPN issues and ensure secure reliable remote access to company servers.

Assist with cloud services like AWS Azure or Google Cloud to support business operations.

Support employees in managing secure logins file sharing and remote collaboration.

IT Asset & Documentation Management

Keep track of IT assets software licenses and warranties to ensure smooth operations.

Document IT processes and create easytofollow guides for employees.

Recommend new hardware and software purchases based on company needs.

Collaboration & Communication Support

Help employees navigate and troubleshoot Slack Zoom Microsoft Teams and other workplace tools.

Ensure video calls and virtual meetings run smoothly by addressing audio/video issues.

Manage email accounts shared drives and internal communication platforms.

Proactive IT Improvements

Identify opportunities to improve IT workflows and make remote work easier for the team.

Research and recommend new tools or technologies to enhance efficiency.

Stay updated on IT trends security updates and compliance requirements to keep Nexis Builds ahead of the curve.

What You Need to Succeed

Required Skills & Experience

2 years of IT support experience in a help desk system administration or similar role.

Strong troubleshooting skills with Windows & Mac OS networking and cloudbased applications.

Experience with remote support tools (AnyDesk TeamViewer Windows Remote Desktop etc.).

Knowledge of VPNs cloud computing (AWS Azure Google Cloud) and basic networking concepts.

Familiarity with Microsoft 365 Google Workspace and project collaboration tools.

Strong problemsolving mindset; you dont just fix issues you prevent them!

Excellent communication skills; you can explain technical concepts in a way nontech folks understand.

Bonus Points (Not Required but Awesome to Have!)

Experience in cybersecurity best practices and security tools.

Certifications like CompTIA A Network or Microsoft Certified: Modern Desktop Administrator.

Knowledge of automation tools to streamline IT support tasks.

Whats In It for You

Competitive salary: $62000 $97000 per year (based on experience).

Comprehensive benefits: Medical dental vision and life insurance.

Career growth: Access to IT training certification support and mentorship.

Fully remote work: Support a toptier engineering firm from the comfort of your home!

Flexible work arrangements: Worklife balance matters and we support it.

Engaging team culture: Youll be part of a company that values innovation teamwork and employee wellbeing.

Join Us & Make an Impact!

At Nexis Builds we believe that IT isnt just about fixing computers its about empowering people to do their best work. If youre a passionate IT Support Specialist who enjoys solving problems and making technology work for people wed love to have you on board.

Apply now and lets build something amazing together!

Health Insurance
PTO