Sr IT Analyst
Sr IT Analyst
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Job Description
As a Senior End User Support Analyst you will work within the global IS function to provide support to our colleague for IT systems and assets. Assisting with Installations upgrades and fixes you will be able to provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software in an enterprise environment as well as a good understanding of network maintenance.
- Provide L2 IT support for end user compute issues onsite and remotely.
- Act as the local liaison between IT and the business
- Set up and provide new starters with IT equipment.
- Manage IT assets accurately.
- Maintain internal user guides and technical documents
- Support New office setup
- Setup and Maintenance of the IT infrastructure at basic level.
- Providing IT project support as required by the business.
Qualifications :
Must have minimum 5year experience as Lead/L2 IT Support Engineer in an enterprise environment.
Must have good knowledge of installation and troubleshooting of Windows client software and Microsoft office products.
Experience in managing IT Assets.
Excellent verbal and written communication skills.
Ability to convey technical information to nontechnical users successfully.
Able to manage priorities under pressure
Desired knowledge of networking including WiFi routers switches VPN.
Secondary technical skill (e.g. Microsoft ADS)
Experience in working in an agile organization that is fast moving and requires a cando attitude
Experience in working across all levels of an organization
Additional Information :
Good to have experience with ServiceNow ticketing tool.
Renesas is an embedded semiconductor solution provider driven by its Purpose To Make Our Lives Easier. As the industrys leading expert in embedded processing with unmatched quality and systemlevel knowhow we have evolved to provide scalable and comprehensive semiconductor solutions for automotive industrial infrastructure and IoT industries based on the broadest product portfolio including High Performance Computing Embedded Processing Analog & Connectivity and Power.
With a diverse team of over 21000 professionals in more than 30 countries we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable powerefficient solutions today that help people and communities thrive tomorrow To Make Our Lives Easier.
At Renesas you can:
- Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
- Make a real impact by developing innovative products and solutions to meet our global customers evolving needs and help make peoples lives easier safe and secure.
- Maximize your performance and wellbeing in our flexible and inclusive work environment. Our peoplefirst culture and global support system including the remote work option and Employee Resource Groups will help you excel from the first day.
Are you ready to own your success and make your mark
Join Renesas. Lets Shape the Future together.
Renesas Electronics is an equal opportunity and affirmative action employer committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex race religion national origin gender gender identity gender expression age sexual orientation military status veteran status or any other basis protected by law. For more information please read our Diversity & Inclusion Statement.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
