Technology Support Analyst I
Technology Support Analyst I
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a Technology Support Analyst Agent to join our dynamic and energetic team. J.S. Held is a multidisciplinary global consulting firm with over 50 offices and a team of over 1000 employees. We are focused on learning and development and continually looking to attract and retain top talent who are creative selfmotivated and organized.
Are you a good fit for this position
- You must have a minimum of 4 years of experience in a direct enduser support role.
- This position requires a highly motivated individual you must be proactive enthusiastic agile show initiative and be good at multitasking
- Are you organized and detailoriented This position requires someone who notices the little things and triple checks processes and information for compliance and accuracy
- You must be able to identify roadblocks craft comprehensive solutions and deliver successful outcomes
- Though we are a fastpaced company we pride ourselves on a flexible work environment and excellent team culture
Responsibilities
- Providing remote virtual telephone chat and email support for employees for companyissued/approved computer systems devices and applications
- Troubleshooting problems and providing immediate resolution or performing additional research as needed to resolve issues
- Performing root cause analysis and developing checklists for typical problems and recommending procedures and controls for problem prevention
- Creating and managing detailed tickets documenting requests troubleshooting and resolution of requests
- Escalate as it fits the situation to Tier II agents or as per Tier I leads instructions
Qualifications :
Essential Knowledge Skills and Qualifications
- Proficiency in Microsoft Office 365 (Outlook Excel Word) and Microsoft Windows 11.
- Expertise in cloudbased storage systems including Box and Adobe Cloud products.
- Strong knowledge of Azure Active Directory (Azure AD) Intune M365 Admin Console and Exchange.
- Experience with ServiceNow or comparable ITSM Systems.
- Excellent troubleshooting and analytical skills with the ability to independently diagnose and resolve issues without solely relying on documented solutions.
- Familiarity with ITIL is a plus.
- Bachelors degree preferred.
- Minimum of 23 years of job stability in a corporate support environment.
Other Requirements
- Location: Mexico (Remote)
- Language Skills: Professional fluency in English
- Travel: None
- Remote work requires a stable highspeed internet connection and quiet working environment.
Additional Information :
Some of the Benefits We Have Include
J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our teams needs.
- Our flexible work environment allows employees to work remotely when needed
- Medical Dental and Vision Insurance
- Commuter Benefit
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
By submitting your application you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection processing use and storage of your personal information as required and described therein. California residents can click here to learn more about the personal information we collect and here to learn about additional privacy rights that may be available.
Please explore what were all about at
If you are an individual with a disability and would like to request for a reasonable accommodation please email and include Applicant Accommodation within the subject line with your request and contact information.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
