Event Captain
Event Captain
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Job Description
Reports To: Banquet Manager
General Purpose: The Banquet Captain leads the event staff during a specific event ensuring that Banquet Servers and Bartenders can operate efficiently while providing exceptional guestfocused service.
Specific Responsibilities:
- Meets client needs and exceeds client expectations to execute each event successfully.
- Creates a positive and motivated atmosphere for teammates.
- Provide leadership support to banquets and catering teams.
- Develops and maintains a good working relationship with guests groups and teammates from other departments.
- Communicate verbally and in writing with the Banquet Manager and Kitchen team to secure all details/tools necessary to execute events. Assists with maintaining lines of communication between B&C and hotel/restaurant/etc.
- Knows and understands procedures terminology and techniques used in the B&C department.
- Demonstrates knowledge of ingredients of all food and beverage items served and available for a function.
- Manages execution of onsite events in cooperation with event staff per directions of the Banquet Manager and according to standards in the B&C Standards & Tools manual.
- Oversees setup/teardown details and processes.
- Interacts with the onsite contact and assists with impromptu requests; confidently answers client questions and solves client problems.
- Confidently answers staff questions resolves issues during events and remains calm in chaotic situations.
- Monitors staffing and scheduling making adjustments to minimize expenses while ensuring an exceptional event.
- Performs any task related to the execution and running of events including filling in for event servers as necessary.
- Completes a walkthru after every event.
- Completes endofevent paperwork including but not excluded accounting inventory payroll report etc.
- Summarize the event in the Banquet Captain Log with a concise written report of event details.
- Knows and speaks knowledgeable about products features and services offered by hotels and restaurants.
- Provides excellent customer service to all hotel and restaurant guests not just those attending the event.
- Reports to work on time and ready to work scheduled shifts.
Qualifications :
- Able to work flexible hours (nights weekends).
- Responsible dependable punctual organized.
- Strong math skills.
- Strong communication skills; must be able to speak read and understand English.
- Clean and professional appearance.
- Demonstrates enthusiasm for all things 21c
- Must pass a background check.
Physical Requirements:
- Must be able to carry a fullservice tray comfortably.
- Must be able to stand and walk for long periods of time.
- Must be able to lift at least 50 pounds.
Additional Information :
21c Museum Hotels is an equalopportunity employer. We evaluate qualified applicants without regard to race color religion sex national origin disability veteran status and other legally protected characteristic. The EEO is the Law poster is available here:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
