Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system
- Ensure exceptions are monitored and actioned timely
- Ensure accurate and timely client and vendor billing
- Track and trace Drayage Management and/or Air Import files as required
- Ensure timely clearance and delivery of freight to customer for Import shipments
- Ensure documents are sent to customer or broker for customs purposes in a timely manner
- Interact with our customers in arranging their international shipments meeting customer service standards
- Meet compliance regulations at all times. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements
- Meet KPI standards as per the companys procedures
- Understand department process flow constantly looking for areas of improved efficiency
- Contribute to maintain strong relationships with suppliers (airlines steamship lines trucking companies and others)
- Overseas communications timely responses to emails and requests (internal and external)
- Ensure all customers standard operating procedures are followed and updated
Qualifications :
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
- Understanding of air and ocean documentation process a plus
- Understanding of Final mile drayage process a plus
- Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
- Proactive strong organizational skills
- Proficient with Microsoft Office (Excel Word PowerPoint)
Additional Information :
Expected salary: $24$27/hour
Eligible for bonus
Expeditors offers excellent benefits:
- Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
- Holidays (10)
- Flexible Days (2)
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical Prescription Drug Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Commuter Benefit
- Employee Assistance Program (EAP)
- Training and Personnel Development Program
- Educational Assistance and Reimbursement
All your information will be kept confidential according to EEO Guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
