Staff Technical Program Manager

The Data and Analytics Product team is a newly formed organization comprised of three major product pillars: Workflow Data Fabric Process Mining and Platform Analytics. The focus of the team is to build solutions for our customers that power workflows and agentic AI with internal and external data to unlock exponential customer value.

As a Staff Technical Program Manager you will work with the Data and Analytics product teams and crossfunctional partners to deliver worldclass products and applications. In addition you will support the execution of our strategy across key operational cadences. Our teams span the globe and require program managers to keep the big picture in focus. It will be your responsibility to orchestrate and navigate across a fast moving company as we strive toward our goal of becoming the Defining Enterprise Software Company of the 21st Century.

What you get to do in this role:

• Develop and execute gotomarket readiness plans for new and existing products working with cross functional teams. 
• Build coordinate & facilitate programs and/or projects. 
• Develop track & communicate overall plans definition and agreement on scope success criteria schedule key milestones deliverables risks dependencies and resolutions.
• Coordinate a regular cadence across the divisional and functional leaders with operational metrics needed for weekly/monthly/quarterly meetings. 
• Closed Loop management of Customer Programs such as Design Partner Control GotoMarket Product Advisory Council (where needed). 
• Identify and manage program level gotomarket issues resolution and risk mitigations. 
• Navigate initiatives for improvements in Data and Analytics gotomarket enablement and strategic operations to meet our business objectives. 
• Communicate and collaborate among crossfunctional teams in a multinational environment for recommendations and assisting teams with resolving critical path issues and hurdles. 
• Establish collect and enable the reporting of key product and business metrics to executives organizational leaders and teams to inform and drive business resolutions. 

Qualifications :

Key Qualifications:

• Minimum of 8 years technical program management experience on a global scale with at least 3 years of experience running large go to market and product delivery programs; basic knowledge of ServiceNow or similar system is desired.  
• Professional certification such as Project Management Professional (PMP) or equivalent. 
• Experience collaborating with Sales Marketing Customer Success Support Legal and/or other gotomarket teams. 
• Proven ability to drive and deliver successful programs with 25 team members across a fast paced matrix environment. 
• Excellent facilitation skills in coordinating planning meetings reviews and retrospectives including the ability to concisely and accurately communicate with team members and senior leadership (i.e. VP/SVP). 
• Ability to efficiently context switch amongst multiple projects. 

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Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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