Staff Technical Program Manager

Team & Role  

The Platform organization includes teams working on the foundational technologies that underpin our product and all the other application products ServiceNow builds. Our Teams are using leadingedge technologies including AI and LLMs to create incredible new experiences while also maintaining and enhancing an unparalleled level of software and automations supporting our worldwide data centers and cloud operations.  In this role you will work with engineering teams and consultants who are working with early adopter customers to accelerate ServiceNow solutions and realize value by quickly improving the solution within real customer environments. These teams will help to boost adoption and drive future product innovation. Our group of Program Managers are right in the middle of everything so come join us for once in a lifetime experience with a world class PMO operating inside the Defining Software Company of the 21st Century. 

What you get to do in this role: 

• Work sideby side with Engineering Product and Quality Engineering teams on highvisibility missioncritical programs and drive them from original concept through final implementation. 

• Operate with a high degree of autonomy to ensure teams executing against delivery plans release highquality databases and related tooling/automations.  

• Provide a proactive strategic perspective on improvements to the business SDLC or internal tooling including handson coaching of individual scrum teams.  

• Help manage risks and dependencies and escalate impediments to meet program objectives. 

• Provide transparent and forthright communications with all areas affected by your programs; simplify complex issues into a crisp actionable status to a variety of audiences. 

• Actively share knowledge and expertise with others to ensure diversity and inclusion with the goal of elevating colleagues teams and community of practice. 

Qualifications :

Preferred Qualifications: 

• 10 years of project/program management experience in mid/large size companies ideally supporting database teams who operate in a highly automated environment.  

• PMIACP Agile or scaled agile certifications (SAFe SPC or RTE) and experience leading and coaching teams and release trains in scaled agile principles and practices. 

• Track record of successfully coaching teams to establish/mature SDLC processes to improve delivery. 

• Experience utilizing ServiceNow products to keep projects organized track metrics and report on progress. 

Basic Qualifications 

• BA/BS degree or higher in Business Management Computer Information Systems (CIS) Management Information Systems (MIS) Operations and Information Management (OIM) or other equivalent combination of education and experience. 

• Able to build solid trusting relationships with executives development teams product management stakeholders crossfunctional development groups and peers. 

• Ability to manage complex engineering programs crossteam dependencies risks organize and communicate key dates to relevant team members. 

• Exceptional team building and team management skills including interpersonal skills conflict resolution and negotiation consensus building negotiation and persuasion skills 

• History of successfully managing large projects or programs with crossfunctional teams. 

• Strong working knowledge of Microsoft Office Agile lifecycle management tools online whiteboard and collaboration platforms and similar applications. 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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