Staff Technical Program Manager

Team & Role

Global Product Operations supports the operations of the Unified Technology Group (UTG) and STEP (Success Technology Experience and Platform) organizations. Our Program Management Office drives and delivers crossfunctional programs including Release Management Release Big Rocks Platform Engineering Global Cloud Services (GCS) Regulated Markets Cloud Security M&A Customer Upgrade Operations and other critical strategic programs. Our Analytics & Data Insights team supports the quality and development of our products and platform releases as well as delivering support operations product experience and usage data to UTG STEP and the P5.

The Technical Program Management Teams works at the intersection of engineering product and quality engineering on Gen AI programs.
 

What you get to do in this role:

• Youll identify problems other missed make reasoned decisions with imperfect or ambiguous information and be proactive in identifying the best path forward
• Advocate and champion design thinking and methodologies throughout the product development lifecycle.
• Work on new complex highpriority initiatives while remaining flexible and meeting tight deadlines
• Apply your breadth of experience to model prototype and iterate on our existing solutions

Qualifications :

Preferred Qualifications:

• Leads (or significantly contributes to) large crossfunctional initiatives and creates successful outcomes
• Acts as a change ambassador by promoting and communicating new ideas to propel innovative and scalable solutions across our organization.
• Communicates with candor and empathy while sharing learnings from individual and team experiences to drive continual improvement for self and others
• Experience working on and managing large projects or programs with crossfunctional teams.
• Deliver solutions and strategies while mitigating or removing obstacles.
• Experience utilizing software to keep projects organized track metrics and report on progress.

Basic Qualifications:

• 8 years of project/program management experience in mid/large size companies supporting software development teams who create products for businesses or consumers.

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

For positions in this location we offer a base pay of $163600 $286300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

MR23

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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