Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is a passionate about improving and saving the lives of patients through high quality innovative medical devices and services. A leading global manufacturer of specialty medical devices that provides innovative and lifesaving solutions for the worlds healthcare markets. Specializing in Infusion Therapy Vascular Access Vital Care and Specialty Products & Services.
Position: Remediation Project Manager Account Coordination
Location: Plymouth MN 55442
Duration: 12 Months
Job Type: Contract
Work Type: Remote
Shift: Monday Friday (8.00 AM4.30 PM)
Job Description:
POSITION RESPONSIBILITIES:
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Project Management skills: as primary liaison between the client and Customer Accounts the manager will act as the primary point of contact for all communication and approvals regarding resource allocation and account scheduling
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Support creation and maintenance of a Master Schedule to facilitate coordinated scheduling
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Create communicate and manage detailed plans with Customer Accounts o Manage Resource allocations for account scheduling
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Comanage assigned Resources (provide work location schedule instructions etc.)
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Provide ongoing management of timelines and resource logistics (Change Management)
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Where appropriate coordinate return of affected devices to a Company location o Provide a forecast of Customer Account scheduling targets
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Document account statuses provide Quality record
Program support:
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Implement various business process improvement and automation initiatives
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Facilitate 3rd Party resource training
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Followup on KPIs associated with Resource performance to correct underperforming indicators
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Review / audit documentation and support reconciliation of project records o Assure compliance of project to applicable laws regulations and standards good business practices and company documented procedures
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Communication skills: strong customer centric communication skills required to support project completion with minimal Customer impact
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Computer skills: proficient use of MS Excel MS Outlook Adobe Acrobat and MS Word expected
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Other duties as assigned by supervisor
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Work environment may be an office or home setting
Qualifications:
Education and Experience Required
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Minimum 4 years Project Management experience required
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University / College degree (BA) preferred
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PMI Certification is a plus
Technical Knowledge and Skills
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Position requires a significant amount of phone and email correspondence strong verbal and written communication skills required
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Experience in medical device industry is preferred
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Excellent customer service skills required
Abilities:
Impact and Scope
Key Internal and External Relationships
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All colleagues within Company including senior management
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Contracted Field service engineers Project Managers and Data Entry Clerks
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Customer representatives in Hospital Management including but not limited to Materials Management Biomedical Engineering and Clinical
Planning and Decision Making
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Assist Senior Managers in their decisions by data preparation and analysis
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Develop proposals with solid rationale
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Supervision is available for escalated issues
TekWissen Group is an equal opportunity employer supporting workforce diversity.