Client Operations Manager REMOTE SOUTH AFRICA -
Client Operations Manager REMOTE SOUTH AFRICA -
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Job Description
Job Title: Client & Operations Manager
Location: Remote
Job Type: FullTime
About the Role
As our Client & Operations Manager you’ll be the backbone of our business—ensuring an exceptional experience for our coaching clients while optimizing daily operations. This role requires a blend of client success administrative efficiency and strategic thinking to keep our coaching programs organized and running seamlessly.
Key Responsibilities
Client Management & Success
- Serve as the primary point of contact for clients ensuring they feel supported throughout their coaching journey.
- Oversee onboarding and offboarding processes providing clear guidance and resources.
- Address client inquiries and escalate issues to coaches as needed.
- Monitor client progress collect feedback and identify ways to improve retention and satisfaction.
Operations & Systems Management
- Manage scheduling payments and communication systems to ensure seamless program execution.
- Implement and refine standard operating procedures for efficiency.
- Maintain and update the CRM tracking client progress and ensuring accurate records.
- Coordinate with the coaching team to ensure a smooth delivery of services.
Project & Business Support
- Assist in organizing group coaching calls workshops and special events.
- Support marketing efforts by managing community engagement and client testimonials.
- Track KPIs related to client success retention and program effectiveness.
Who You Are
A people person – You thrive on building relationships and making clients feel valued.
Organized & detailoriented – You love systems checklists and keeping things running smoothly.
A problemsolver – You anticipate challenges and proactively find solutions.
Techsavvy – Comfortable using CRM tools scheduling platforms and communication apps.
Experienced in client success operations or administrative management (preferably in coaching consulting or servicebased businesses).
A selfstarter – You take initiative and own your role with confidence.
If you’re excited about creating seamless client experiences optimizing operations and being a key player in a growing coaching business we’d love to hear from you!
Employment Type
Full Time
