Account Director

An Accounts Director overseeing multiple sites for our flagship account the role demands excellent communication and problemsolving skills to manage and strategically align initiatives that benefit both the company and clients. Key responsibilities include managing a diverse portfolio of accounts leading marketing campaigns and driving sales efforts. Serving as the primary liaison the Accounts Director builds and maintains strong client relationships deeply understanding their business needs and market challenges.

This role also requires robust leadership to effectively delegate projects and supervise team workflow ensuring each account is managed with precision. Furthermore the Accounts Director provides strategic insights to executive leadership oversees budgeting and profit tracking and ensures the team has the resources and training necessary for success. This role is pivotal in managing multiple client accounts efficiently fostering growth and client satisfaction.

Financial and Account Management: Oversee the financial operations within your area working with the Account Managers including budgeting financial reporting and compliance with accounting standards. Manage and strategies marketing campaigns and sales initiatives ensuring effective execution to meet and exceed business goals.

Client Relationship Management: Take full responsibility for client accounts by nurturing relationships understanding client needs addressing concerns and guaranteeing client satisfaction to build loyalty and support business growth. Provide proactive relevant recommendations that enhance trust and foster longterm loyalty.

Team Leadership and Development: Provide strategic direction and leadership to the client management service team. Motivate guide and empower team members with clear objectives and the resources needed for success. Focus on creating opportunities for feedback and personal development aiming to boost morale drive performance and support professional growth.

Operational Excellence in Service Offerings: Ensure the delivery of exceptional food products and services that consistently meet or exceed customer expectations. Regularly review this with the Account Managers and refine the food offering to maintain competitiveness and relevance in the market.

Qualifications :

Knowledge

• Microsoft office applications including SharePoint Forms OneDrive Outlook etc
• Exceptional communication and interpersonal skills with the ability to effectively collaborate with crossfunctional teams

Skills

• Detailoriented and high level of accuracy
• Proven experience in senior Management or a similar role within Hospitality or Retail industry
• Strong leadership and people management skills with the ability to motivate and inspire teams
• Excellent analytical and problemsolving abilities with a datadriven approach to decisionmaking

Personal Attributes

• Willingness to learn and progress
• Be honest and trustworthy
• Team player
• Respectful
• Flexible and adaptable to change
• Possess cultural awareness and sensitivity
• Demonstrates sound work ethics
• Ability to remain tactful calm and persuasive in controversial and/or confrontational situations

Additional Information :

BaxterStorey

For almost 20 years for every client in every location (whether thats an office stadium cathedral or university) we have created beautiful spaces exciting menus and friendly teams so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people means that we always strive to supercharge our teams careers. Better is a daily habit that sits deep within our DNA meaning learning will be front and centre of your experience working with us.

Join us and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better we never settle never compromise never follow. We lead the way blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are upbeat motivating and inspiring. Our love for what we do radiates through our food and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example protecting the planet and supporting local communities.

Interested Even if you dont meet all requirements we like to hear from you. If you are motivated and hungry to learn we can work together to develop your potential.

BaxterStorey is committed to encouraging equality diversity and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity Diversity and Inclusion) ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.

Remote Work :

No

Employment Type :

Fulltime