IVR Business Analyst
IVR Business Analyst
Posted on :
13-02-2025
Employer Active
1 Vacancy
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Job Description
Play a critical role in bridging the gap between business objectives and technological capabilities
Ensure AWSbased solutions align with strategic goals
Possess a strong understanding of AWS services including EC2 S3 RDS Lambda and CloudFormation
Display excellent analytical skills
Communicate effectively with both technical and nontechnical stakeholders
Have knowledge of IVR Assistant AWS Connect contact center and other tools associated with IVR and integration
Experience with tools including AWS Amazon Connect Service Cloud Contact Center IVR Chat Bots Salesforce field service Voice Cloud General Service Cloud and Amazon Bedrock.
Ensure AWSbased solutions align with strategic goals
Possess a strong understanding of AWS services including EC2 S3 RDS Lambda and CloudFormation
Display excellent analytical skills
Communicate effectively with both technical and nontechnical stakeholders
Have knowledge of IVR Assistant AWS Connect contact center and other tools associated with IVR and integration
Experience with tools including AWS Amazon Connect Service Cloud Contact Center IVR Chat Bots Salesforce field service Voice Cloud General Service Cloud and Amazon Bedrock.
Employment Type
Full Time
Key Skills
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