Senior Program Manager
Senior Program Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Digital Customer Experience (DCX) team creates consumergrade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment. Leveraging the latest technologies and built on ServiceNows intelligent platform we deliver a seamless personalized experience at every step of our customers journey. The products we build power digital business for ServiceNow and can even become commercially available.
Come join the Digital Customer Experience (DCX) team within the Digital Technology organization & work with a talented group of PMs developers designers and researchers. Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love cocreating using and highlighting our own products to do it. Ultimately we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology you work for them.
What you get to do in this role
- Lead program management for Now on Now enablement and strategic event management
- Engage and connect with other operations leaders in IT and Business Functions
- Identify opportunities to continually improve and streamline how we operate as an organization establish standards and common frameworks and champion innovation
- Be proactive. Identify and recommend creative ideas to improve business operations
- Provide leadership and help establish a culture that continuously strives towards best practices and operational excellence
- Be a thoughtleader and Digital Technology influencer
Key responsibilities include:
- Lead initiatives for Now on Now program management
- Implementation of best practices processes and standards in support of operational excellence; identify and assess relevant organizational maturity measures
- Partner closely with leaders across all functions within Digital Customer Experience to drive required business changes to improve operational excellence
- Collaborate with other Now on Now champions to coordinate events and activities
- Develop standard processes and tools for ongoing management of Digital Customer Experience travel budgets and spend initiatives
- Develop manage and lead continuous improvement strategies and initiatives that drive organizational quality scale and efficiency
- Use appropriate measurement analysis and evaluation methods to accurately identify and document improvement opportunities
- Identify metrics that support operational excellence for the DTO organization; design strategies identify source of truth for relevant data develop dashboards (in ServiceNow where able) to drive datadriven decision making and improvements
Qualifications :
To be successful in this role you have:
- Combined 6 years of experience in the following areas: Operations portfolio management admin communications.
- Excellent understanding of functional operational processes.
- Handson experience in driving and implementing process improvement programs
- Holistic thinking and the ability to influence teams to look at the big picture and gain alignment with the organizational goals
- Data driven mindset with an inclination to solve complex business problems and recommend continuous improvement initiatives
- Works cross functionally at all levels in the organization to identify and correct process gaps and inefficiencies through reprocess engineering
- Has experience managingmultiple largeprograms/projectsin enterpriseenvironments
- Adeptness and proficiency at leveraging wide range of technology tools and solutions to assess data automate processes and support a variety of fast growing and changing business needs
- Excellent verbal and written communication skills teamwork skills and an engaging personality; a proven ability to effectively interface with a diverse range of roles at all levels
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
For positions in this location we offer a base pay of $114300 to $188600 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
