Customer Service
Customer Service
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Interact with customers via various channels (phone email chat or inperson) to provide information address inquiries and resolve issues promptly and professionally.
- Assist customers in placing orders processing returns or exchanges and resolving billing or paymentrelated concerns.
- Listen attentively to customer concerns and complaints showing empathy and understanding and working towards a resolution.
- Provide accurate and uptodate information about products or services including features pricing availability and delivery options.
- Offer personalized recommendations or solutions based on customer needs and preferences.
- Maintain thorough knowledge of company policies procedures and products/services to provide accurate and consistent information to customers.
- Utilize customer relationship management (CRM) systems or databases to document interactions update customer profiles and track customer inquiries and resolutions.
- Collaborate with other departments or teams such as sales technical support or logistics to address complex customer issues or escalate problems when necessary.
- Handle customer complaints or escalations in a calm and professional manner seeking assistance from supervisors or managers when needed.
- Proactively identify opportunities to enhance the customer experience and suggest improvements to processes or policies.
- Strive to meet or exceed performance targets such as response time customer satisfaction ratings or sales conversion rates.
- Maintain a positive and professional attitude even in challenging situations and contribute to a positive team environment.
- Stay updated on industry trends product knowledge and customer service best practices through training programs or selfstudy.
- Adhere to company guidelines and ethical standards when handling customer information or resolving issues.
WFH set up on US hours
Work directly with the client
20% Night Premium
HMO Coverage
Statutory Employee Benefits
Leave Accrual Benefits
Employment Type
Full Time
