Front Desk Lead - Hotel Medelln
Front Desk Lead - Hotel Medelln
Posted on :
12-02-2025
Employer Active
1 Vacancy
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Job Description
Front Desk Lead
- Responsible for communicating the different Tours & Travel products and services during the check in process
- Ensure all guests are aware of the different spaces in Selina (common kitchen F&B cinema room library cafe/club Retail Shop Tours & Travel desk Wellness Deck Surf Ranch when relevant)
- Responsible for selling all Tours & Travel products (Retail Tours and Transportation Rentals Wellness Surf and Education) Responsible for recording Tours & travel sales in systems Rezdy and Winks.
- Responsible with supporting guests in case of any question/concern needed regarding an T&T product
- Manage receptionists tasks on the night shift
- Process all guest checkins and early check outs
- Review receptionists reports
- Obtain clean and organized reception
- Accounting reports as required
- Ensure to complete the logbook
- Check all the Complete Registration Cards to make sure to have all the Ids and personal information of our arrival guests
- Perform adjustments and corrections and rectify all PMS problems that occur during night shift
- Verify that all registered guests have the payment applied correctly in the PMS
- Prepare of End of day procedure
- Make sure that all the arrivals for the following day are already assigned
- Prepare all the Registration Cards Selina Bracelets and keys for the arrivals of the next day
- Check all accounts of guests who check out the next day
- Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift
- Ensure standards of customer service
- Ensure the good conditions of reception equipment
- Must be able to perform the full night audit if needed
- Act as manager on duty for the hostel in the absence of the
- Management Team dealing with complaints problem solving disturbances special requests and any other issues that may happen
- In case on Events or Parties is mandatory of coordinate all the security team
- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety
Requirements
- 12 years of experience in reception
- Team management
- Bilingual
- Knowledge of PMS system
- Tourism /Hotel management background
What can you expect
- Competitive salary
- Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring
- Huge Selina experience discounts on your stay food & fun for you
- Have your birthday off
Employment Type
Full Time
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