Technical Support Specialist I Bilingual French - Canadian
Technical Support Specialist I Bilingual French - Canadian
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Salary Not Disclosed
1 Vacancy
Job Description
The Technical Support Specialist I Bilingual FrenchCanadian plays a crucial role in providing technical assistance and resolving analytical issues for customers. This position requires a technically trained and selfmotivated individual capable of identifying and resolving complex problems through telephone diagnostics. Responsibilities include conducting highlevel online and remote diagnostics to maintain customer satisfaction interfacing with Technical Support leadership and generating necessary reports. The specialist also participates in procedural planning sells consumable items and noncontract technical services and prepares documentation to support diagnostic needs.
Company Culture and Environment
The work environment emphasizes technical proficiency and customer satisfaction as well as teamwork and collaboration with different departments to enhance customer support. The company values selfmotivation and encourages employees to stay current with technology in a dynamic and evolving field.
Career Growth and Development Opportunities
This position opens up opportunities for advancement within the technical support field. With experience in troubleshooting and customer service employees can progress to higherlevel technical roles or managerial positions enhancing their career trajectory within the company.
Detailed Benefits and Perks
While specific benefits were not detailed in the job description positions like this typically offer competitive salary packages healthcare benefits and opportunities for continuous learning and professional development.
Compensation and Benefits
- Competitive salary based on experience
- Health benefits
- Opportunities for training and skill development
Why you should apply for this position today
This role is an excellent opportunity to work in a supportive environment that values technical skills and customer satisfaction. By joining this team you can enhance your problemsolving abilities while contributing to meaningful customer interactions. Make an impact on customer experiences while working in a dynamic and rewarding position.
Skills
- Bilingual in FrenchCanadian
- Proficient in telephone diagnostics and troubleshooting
- Strong communication and interpersonal skills
- Knowledge of LAN/Ethernet
- Proficient keyboarding skills
- Solid background in hardware software terminal emulation and SCSI devices
- Experience with UNIX or Windowsbased operating systems
- Selfmotivated with a keen interest in keeping up with technology
Responsibilities
- Conduct highlevel online and remote diagnostics
- Maintain customer satisfaction through effective problem resolution
- Interface with Technical Support leadership as needed
- Analyze product trends affecting customer support
- Participate in procedural planning
- Generate reports as required
- Prepare documentation to support diagnostic activities
- Perform other miscellaneous duties as assigned
Qualifications
- Minimum twoyear degree or equivalent course experience in computer science/equipment or electronics
- 23 years experience in field service/support
- Minimum of 1 year telephone diagnostic/troubleshooting experience preferred
- Technical sales experience
- Proven strength in troubleshooting and problem resolution
Education Requirements
- Minimum of a twoyear degree or equivalent course experience in computer science/equipment or electronics
Education Requirements Credential Category
- Associate Degree or equivalent technical certification
Experience Requirements
- 23 years of experience in field service/support
- Minimum of 1 year in telephone diagnostics or troubleshooting
Why work in Brecksville OH
Brecksville offers a communityoriented environment with access to beautiful parks nature trails and recreation facilities. Known for its excellent school systems and familyfriendly atmosphere Brecksville also provides a convenient location with close proximity to major urban centers ensuring plenty of opportunities for worklife balance.
Employment Type: FullTimeEducation Level: Bachelors degree
Required Knowledge Skills and Abilities: (Hiring Companies ATS Questions):
1. Are you Bilingual FrenchCanadian
2. Do you have a minimum twoyear degree or equivalent course experience in computer science/equipment or electronics.
3. Do you have 23 years experience in field service/support.
4. Do you have a minimum of 1 year telephone diagnostic/troubleshooting experience preferred.
5. Do you have Technical sales experience.
6. Do you have working knowledge of LAN/Ethernet required.
7. Are you proficient keyboarding skills.
8. Do you have strong background in hardware software terminal emulation and SCSI devices.
9. Do you have proven strength in UNIX or Windows based operating system.
10. Are you capable of troubleshooting to resolution most problems with products supported.
11. Are you selfmotivated to keep current with technology.
12. Must be a US Citizen or Green Card holder.
Employment Type
Full Time
