Account Manager College Sales
Account Manager College Sales
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our Account Managers play a critical role on the Macmillan Learning sales team. They ensure customers have the tools and resources they need as instructors from test bank access to invoice corrections to faculty training. Account Managers bridge the gap between our sales reps and our customer support team. They try to anticipate instructor and administrator needs before they arise so every Macmillan customer has a great experience. That means Account Managers sometimes deal with complex customer service issues acting as a project manager and navigating multiple internal departments with or on behalf of our customers. Our Account Managers work closely with a group of field sales reps and are responsible for the ongoing success of the existing business in the assigned territory. Teamwork collaboration and communication are all keys to success in this position. The primary goals of this position are to support existing business and to identify new sales opportunities within an assigned territory.
To be successful in this role an Account Manager must have the ability to connect and engage with customers as well as to regularly demonstrate competency in the following areas:
- Knowledge of and consistent use of SFDC contacts opportunities reports dashboards.
- Organization time management inbox management queue management.
- Consistent collaboration with sales rep(s) and management and other internal colleagues.
- Respond to all requests within 2 business days preferably within 1 business day personal inbox or queue.
- Prioritization throughout the day week and month. There are busy days weeks and months. Being able to prioritize and reprioritize based on whats happening.
- Ability to effectively communicate complex information orally in writing and in presentation to diverse audiences.
- Ability to work crossfunctionally with warehouse marketing editorial sales reps sales leadership.
- Technical proficiency in Macmillan platform.
Responsibilities include but are not limited to:
- Develop and maintain productive customer relationships and generate repeat business with existing customers.
- Assess and respond to individual instructor needs by listening understanding overcoming obstacles linking features to benefits and providing ideal solutions that best meet the needs of the customer.
- Gain indepth product knowledge of products and their digital platforms as well as maintain broad knowledge of competitive markets and sales techniques.
Actively and accurately manage company CRM tool (Salesforce). This includes but is not limited to all customer interactions contacts sales opportunities and pipelines. - Plan coordinate and execute online presentations or schedule demos as needed to faculty and institutional contacts throughout the year.
Coordinate with various groups within the company to support sales efforts and growth working with the sales team in identifying potential customers through calls email and campaigns. - Identify and develop sales leads for the field sales team to generate new business opportunities in the higher education markets.
Qualifications :
Required Qualifications:
- Bachelors Degree.
- Knowledge of MS Office.
- Excellent written and verbal skills ability to handle multiple projects simultaneously and work under pressure.
Preferred Qualifications:
- Previous sales experience
- Experience with Salesforce as a CRM
- Previous Higher Education experience
Salary Range: $50000 $55000
Physical Requirements:
Must be able to concentrate and multitask for long periods of time in a noisy/busy environment. Must be able to travel and work more than 40 hours per week as needed.
This position is eligible for remote employment excluding the following locations: Alaska Arkansas Hawaii Mississippi Nevada South Dakota West Virginia Wyoming.
Additional Information :
Benefits
Regular fulltime and qualifying parttime employees and their dependents are eligible for Macmillan benefits effective on the employees date of hire. Macmillan also offers health benefits coverage to qualifying samesex and oppositesex domestic partners (may require additional documentation) of active employees.
- Competitive pay and bonus plan
- Generous Health Benefits (Medical Dental Vision)
- Contributions to your 401k retirement account through Fidelity
- Generous paid time off sick time floating holidays and paid holidays (Spring Reset Day Juneteenth Indigenous Peoples Day Election Day and more!)
- Employee Assistance Program Education Assistance Program
- 100% employerpaid life and AD&D insurance
- And much more!
Macmillan Learning is a privatelyheld familyowned company that inspires whats possible for every learner. We envision a world in which every learner succeeds. Through our content tools and services we aim to make that a reality. To learn more please visit macmillanlearning.com join our Macmillan Community stay connected to our Learning Stories blogs or see us on LinkedIn Facebook or X. Macmillan Learning is a division of the Holtzbrinck Publishing Group a global media company headquartered in Stuttgart Germany.
We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences including race ethnicity religion sex sexual orientation gender identity/expression physical ability neurodiversity age veteran family and economic status and background geographical background and status and perspective. We believe that the best companies reflect the incredible diversity in viewpoints backgrounds and identities of the world in their staffs and are committed to inclusive hiring across departments and levels. You can read more about our Diversity Equity & Inclusion initiatives here.
The successful candidate for this position will be an employee of Bedford Freeman & Worth Publishing Group LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group LLC has developed an affirmative action program in compliance with the NY Department of Educations guidance. Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
