Technical Support Specialist I
Technical Support Specialist I
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Summary
- This position requires a technically trained and selfmotivated individual who can quickly and successfully identify and resolve a high degree of technical and analytical problems through telephone diagnostics.
- Performs and directs highlevel online and remote diagnostics (possibly with the assistance of an experienced technician within the department) required to maintain customer satisfaction.
- Interfaces with Technical Support leadership as required.
- Solicits information from other departments relative to Customer Support/Satisfaction.
- Responsible for the sale of consumable items and noncontract technical services.
- Analyse new and existing product trends affecting Customer Support/Satisfaction.
- Participates in procedural planning as required.
- Generates reports as required.
- Provides technical input and solutions relative to field service training sales and customer requirements.
- Prepares documentation to support diagnostic needs.
- Performs other miscellaneous duties as assigned.
Job Qualifications
- Minimum twoyear degree or equivalent course experience in computer science/equipment or electronics.
- Two to three years experience in field service/support. Minimum of 1 year telephone diagnostic/troubleshooting experience preferred.
- Proven oral/written communication and interpersonal skills.
- Previous technical sales experience.
- Knowledge of LAN/Ethernet required.
- Proficient keyboarding skills.
- Strong background in hardware software terminal emulation and SCSI devices.
- Proven strength in UNIX or Windows based operating system.
- Capable of troubleshooting to resolution most problems with products supported.
- Must be selfmotivated to keep current with technology.
MUST HAVE
- Must be Bilingual FrenchCanadian
- Minimum twoyear degree or equivalent course experience in computer science/equipment or electronics.
- 23 years experience in field service/support.
- Minimum of 1 year telephone diagnostic/troubleshooting experience preferred.
- Technical sales experience.
- Working knowledge of LAN/Ethernet required.
- Proficient keyboarding skills.
- Strong background in hardware software terminal emulation and SCSI devices.
- Proven strength in UNIX or Windows based operating system.
- Capable of troubleshooting to resolution most problems with products supported.
- Must be selfmotivated to keep current with technology.
Employment Type
Full Time
