- Define the design strategy and vision for the product leveraging user research and customer experience and deliver a simple and intuitive experience handson.
- Have extensive experience translating complex workflows into simple and intuitive design solutions.
- You influence product and engineering leadership to prioritize design problems and integrate solutions into the product roadmap.
- You communicate effectively with technical and nontechnical stakeholders across all levels within the organization showcasing strong storytelling skills.
- You mentor and coach designers to build a worldclass design team providing welldocumented actionable feedback on product and design.
Qualifications :
- Bachelors degree in Design HumanComputer Interaction or a related field.
- 8 years of experience crafting enterprise and largescale consumer SaaS products.
- Gen AI and conversational design experiences is a plus.
- Proven ability to lead teams to successful outcomes through strong leadership and collaboration skills.
- Skilled in facilitating crossfunctional Design Thinking workshops conducting qualitative and quantitative user research.
- Good understanding of design and product metrics.
- Meticulous attention to details for comprehensive design reviews (interaction visual design and UX copy).
- Ability to balance diverse perspectives of stakeholders while upholding core design principles.
Passion for problemsolving with a strong focus on delivering usercentric value through design initiatives with measurable outcomes.
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime