Service DeliveryProject Manager
Service DeliveryProject Manager
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Job Description
Are you already experienced in the world of security and would you like to
further increase your responsibilities and grow your career At NVISO you have
the opportunity and we look forward to getting to know you!
Tasks
As a Service Delivery Manager you will be responsible for overseeing the
delivery of Managed Detection and Response services to our clients. You will
work closely with our security operations team to ensure that our clients receive
the highest level of service and support. You will be responsible for ensuring that
our services are delivered in a timely and efficient manner and that our clients
needs are met or exceeded.
As part of your role you will also be responsible to oversee the onboarding of
new clients into the service making sure they are timely and effectively guided
through the different steps of such a project involving the different teams within
NVISO and at the Client.
As a Service Deliver Manager you will :
Oversee the delivery of Managed Detection and Response services to
our clients
Work closely with the security operations team to ensure that service level agreements (SLAs) are met
Ensure that service delivery processes are documented and followed
Monitor service delivery performance and identify areas for
improvement
Work with the sales team to ensure that service delivery is aligned with
client needs
Develop and maintain relationships with clients ensuring that their
needs are met or exceeded
Provide regular reporting on service delivery performance to senior
management
Provide project management followup during the onboarding of new
clients in collaboration with the different teams at the Client and NVISO.
You will be trained on the job in:
Concepts
Security Operations
Project management principles
Requirements
- Requirements
Bachelors degree in Computer Science Information Systems or related
field
23 years of experience in service delivery management preferably in a
Managed Detection and Response environment
Strong understanding of security operations and incident response
Excellent communication and interpersonal skills
Excellent German and English communication skills both verbal and written;
Strong project management skills with the ability to manage multiple
projects simultaneously
Experience with ITIL or other service delivery frameworks
Knowledge of industry standards such as ISO 27001 and NIST
Cybersecurity Framework
Ability to work independently and as part of a team in a fastpaced
dynamic environment
Benefits
At NVISO we care. We are committed to offering you a highly competitive remuneration package including financial and nonfinancial components:
- A training budget of 10000 EUR plus 10 days paid time off rolling over two years;
- Working with and learning from the best people in the European cyber security scene. We have several SANS Instructors working for us and we are also represented at popular hacking conferences (BlackHat BruCON OWASP etc.). In addition our employees can take advantage of prestigious continuing education opportunities (GSE GXPN CISSP OSCP etc.);
- A forwardthinking and agile company that supports you in the creation and implementation of new initiatives ;
- Unique team events (most recently e.g. Lisbon Dubai Malta);
- A sophisticated coaching concept starting on day 1;
- 30 days of vacation;
- Flexible working hours and home office options (Working Abroad Option);
- Cost absorption for the Klimaticket;
- Company bike leasing.
- The base salary range for this position is above the minimum salaries of the Kollektivvertrag: 54.000 EUR 77.000 EUR p.a.
IF YOURE INTERESTED PLEASE SEND US YOUR APPLICATION!
WERE LOOKING FORWARD TO MEETING YOU!
Employment Type
Full Time
