Waiter Waitress Banquet
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To provide prompt and courteous Banquet services to the Hotels guests.
KEY ROLES & RESPONSIBILITIES
- To report for duty punctually wearing the correct uniform with name badge and palm pin at all times.
- Maintain and promote Sofitel operational excellence.
- Ensure miseenplace is complete.
- The ability to gather and transport all supplies needed for the setup of a function but not limited to silver china linen skirts glassware condiments etc.
- Perform side duties (checklist)
- Report to manager any kinds of deviation from set standard and procedures.
- Ensure that all operating equipment is maintained.
- Ensure that all service and storage areas are kept safe clean and locked.
- Help minimize waste neglect breakages and mishandling of supplies and equipments.
- To report any complaints incidents or any other irregularities to the management.
- Help implement work simplification and necessary changes.
- To be punctual at all times.
- To ensure that guests receive the attention they require.
- Attend all meetings and trainings as requested by Meeting Center Manager / Asst. Banquets Manager.
- To professionally behave with other members of staff managers and directors.
- To assist and report to the Banquets Manager and carry out requests as made by the Management.
- Attend to guest needs complaints and/or onsite requests and changes in a courteous and helpful manner.
- Set up and unset function rooms including table setting according to established standards.
- Perform the functions of cashiering and dispensing of beverages as assigned by Banquet Management.
- Present banquet check to event organizers ensure checks are signed and correctly posted.
- Comply with hotel and department policies and procedures at all times.
- Deliver Food and Beverages service of high standard and in accordance with departmental standards and procedures.
- Communicates to his/her superior any difficulties guest comments and other relevant information.
- Establish and maintain effective employee working relationship.
- Maintain complete knowledge of all outlets hotel services/features and hours of operations as they affect the areas of responsibility.
- Able to account and handle cash effectively efficiently with integrity and follow established and proper Accounting procedures.
- Carry out any other duties as and when assigned by the Management of the Hotel.
- Assist other Food & Beverage Outlets in their operations within peak times when needed.
Qualifications :
- Average reading writing and oral proficiency in the English language
- Must be well presented and professionally groomed at all times
- Good communication and customer contact skills; good problem resolution skills
- Basic F&B product knowledge
- Team player with strong interpersonal skills and attention to detail
QUALIFICATIONS
- Secondary education
EXPERIENCE
- Minimum 1year food and beverage serving experience
- Previous public contact
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
