Sales Operations Manager
Sales Operations Manager
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Job Description
Sales Operations Manager
Who We Are
At Tribe Wellness Sales Inc. were on a mission to help people live healthier more fulfilling lives through the ethical and compassionate sale of health and wellness products. Our sales repsknown as Protocol Review Specialistscarry out meaningful work every day by connecting customers with the products and support they need in an appointment based sales model.
In addition to our Protocol Review Specialists we have a specialized Sales Management team responsible for spinning up new clients: staffing them with trained personnel creating and refining scripts building technical systems and ensuring that performance metrics are fully optimized. Once a client is fully built and running smoothly the Sales Operations Manager will take over daily operations maintaining high sales volumes and optimized KPIs so our Sales Management leaders can focus on onboarding our next client using our highly tested andproven methodology.
We currently serve several highperforming Done For You clients with many more contracted and in the development queue (entirely from referral business) that will keep our technical integration team onboarding new clients through the end of 2025.Our goal is to reach $5 million per month in sales by the end of June 2025 and we believe making key hires at the right time will keep us stressfree and on target.
What Youll Do
In this role you will step into the daytoday sales operations for clients whove already been set up for success. Your responsibilities include:
- Calendar Management
Ensure our Protocol Review Specialists have a balanced appointment load and that schedule adjustments flow smoothly. - Attendance & Show Rate Tracking
Monitor daily attendance appointment show rates and keep an eye on any red flags. - Sales Rep Scorecard Oversight
Keep close tabs on performance metrics for each Protocol Review Specialist tracking KPIs and identifying trends. - Moneyball Management
Oversee Moneyball (our data and KPI tracking system and methodology) to pull operational levers that drive consistent revenue growth. - Team Accountability & Vibe Checks
Conduct weekly 1:1 meetings with each sales rep to review scorecards provide accountability and map out longterm career growth at Tribewithout stepping into formal performance coaching (thats handled by our Sales Management Coaches). - Collaboration with IT & HR
Onboard and offboard staff with the help of our Technical Project Manager. Review payroll confirm accuracy and partner with HR on any changes. - Opportunity Distribution
Assign leads or appointments in a way that balances fairness and maximizes productivity. - Client Communication
Coordinate with client customer service teams on escalations or requests that affect sales operations. - SOP Documentation
Develop and maintain Standard Operating Procedures ensuring smooth handoffs and consistent processes across the organization. - ASR (Appointment Setting Rep)Team Management
Meet 1:1 with the ASR Team Lead monitor ASR scorecards and manage ASR KPIs stepping in whenever operational issues arise. - Daily Huddles & Momentum
Run morning and afternoon sales huddles track team morale celebrate wins and keep the energy high.
Youll report directly to our CEO and work closely with the Technical Project Manager and Head of Learning & Quality. As our operation grows you will eventually lead Sales Coordinators wholl help you manage the increasing administrative tasks. Demonstrated success in this role can pave the way for a promotion to Sales Operations Director overseeing multiple Sales Operations Managers across different brands.
Whats In It For You
- Growth & Leadership Path
Were scaling quickly and youll be at the heart of that expansion. Own the daily operations for multiple clients refine your leadership skills and potentially move into a directorlevel role. - Impactful Work
Help maintain and improve a highperforming system that empowers our Protocol Review Specialists to bring lifechanging products and solutions to customers. - Collaborative Environment
Partner with toptier sales managers technical experts and a passionate team that believes in ethically selling health and wellness. - Work From Anywhere
We operate in a remote environment with a home base in Austin TX for inperson checkins collaboration or a change of scenery. - Competitive Compensation
We provide a robust salary plus opportunities for performancebased profit sharingincentives as you help maintain profitable daily sales volumes.
What Were Looking For
- A peoplecentric leader with strong organizational skills and a knack for uncovering operational inefficiencies.
- Experience in sales operationsin a fastpaced highvolume setting.
- Detailoriented mindset with the ability to interpret KPIs and pull the right operational levers to keep performance high.
- Effective communicator who can host 1:1 meetings run team huddles and coordinate with multiple departments.
- A selfstarter comfortable with remote collaboration able to troubleshoot daytoday challenges.
- Techsavvy individual who enjoys working with CRMs dashboards data analytics tools and SOP documentation.
- Passion for health and wellnessour entire operation revolves around helping people live healthier lives.
Join Us if Youre Ready to
- Keep our established clients operating at peak performance.
- Work handinhand with an innovative team determined to reach $5M per month in sales by June 2025.
- Grow your career in a role that blends leadership analytics and people operations to deliver measurable results.
Apply Today and Lets Scale Together!
Did You Just Find Your Tribe
A Quick Personal Hello from the CEO
Thank you for considering a leadership role with us. My name is Christopher Chad Wilbourn Founder and CEO of Tribe Wellness Sales in Austin TX. For over a decade it has been my honor to combine my passion for helping people live healthier lives with my love for building highperforming sales teams.
Our Protocol Review Specialists and Sales Managers are the lifeblood of this organization. As our new Sales Operations Manager youll be essential in ensuring their daily success. Once a client is fully builtstaffed with trained reps a locked script and optimized technical systemsyou will take the helm and maintain the consistent operational excellence our clients have come to expect.
Were in the midst of an exciting growth phase and we need people like you who thrive on both the technical and human sides of operations. If youre ready to help us reach new heights of performance while keeping stress levels low wed love to meet you.
Thank you for taking time to learn more about what we do here at Tribe. We look forward to seeing how your unique skills and passion can contribute to our mission of helping people live their healthiest lives.
Onward!
Christopher Chad Wilbourn
CEO and Head of Sales
Tribe Wellness Sales Inc.
Austin TX
#liremote
Employment Type
Full Time
