TAC Engineer
TAC Engineer
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Job Description
Who Youll Work With
Arista Networks is looking for Technical Solutions engineers to join our world class
TAC support team. A TAC/Technical Solutions Engineer at Arista Networks will
support our customers across various industry verticals with Arista products and
solutions. You will have access to labs to perform your own recreates along with
training on our products and assigned mentors. This role also entails cross functional
interaction with HW SW and sales teams internally. This role not only offers an
opportunity to learn cutting edge technology but also hone critical thinking customer
interaction skills and communication skills.
What Youll Do
- Postsales technical support of Arista Datacenter and Campus products and
- solutions.
- Respond to customer product inquiries via telephone or email.
- Resolve customer concerns raised during installation operation maintenance
- product application or compatibility matters.
- Troubleshoot problems with hardware equipment and software applications and
- recommend corrective action.
- Recreate customer network issues in a dedicated lab environment (as needed).
- Document customer communication and recurring technical issues to support product quality programs and product development.
Qualifications :
- Proficiency with TCP/IP and the traditional networking technologies required.
- Knowledge of core networking concepts and protocols such as: ARP BGP DHCP Flow Control ICMP IGMP IPv4 & IPv6 LACP LLDP OpenFlow OSPF PIM QOS RIP Sflow SNMP STP Server virtualization (VMware ESXi Microsoft HyperV KVM etc)
- Networking troubleshooting tools such as IXIA tcpdump and Wireshark.
- Programming/scripting proficieny in either C Java Python Perl JavaScript shell.
- Linux OS navigation.
- Knowledge of Containers (Kubernetes Docker etc.) and SDN networking concepts.
- Minimum education is a BS in a technical field (CS/Networking majors preferred).
- Industry certifications preferred.
- Prior customerfacing experience preferred.
Additional Information :
This is a remote role based in the UK. Applicants must hold British citizenship.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
