Analyst Advanced Technical Solutions

What a Technical Solutions Analyst does at Visa:

The Technical Solutions Analyst (Enumeration) is a highly visible and demanding role responsible for monitoring and reviewing enumeration alerts across the full suite of Visas risk products. This position is responsible for identification and mitigation of any risk or fraud attack affecting Visas clients or brand. This fastpaced team of technology experts identifies investigates disrupts and prevents attacks targeting the global payment ecosystem. The Analyst is responsible for all aspects of monitoring alert development incident review escalation and documentation of alerts.

Note: This position requires shift work or on call support

Primary responsibilities:

• Monitor and respond to a wide variety of alerts from internal and external systems used to identify potential fraud and riskbased activity.

• Work with global operations teams to identify and respond quickly to potential fraud events.

• Ensure that incidents escalated to the proper support teams for validation and mitigation based on the identification of threats.

• Providing guidance for tools and anomaly detection that a merchant or partner could have in place to identify and mitigate malicious activity including enumeration attacks.

• Determine opportunities for incident handling improvements and increase operational efficacy.

• Coordinate incident handling with regional Risk groups take decisive action on events alerts etc.

• Accurately assess the impact of incidents and author communications for distribution to appropriate recipients within Visas standard timelines.

• Serve as a Global Risk Subject Matter Expert on various Visa fraud alerting platforms.

• Develop and drive metrics for operations and validate the accuracy of these metrics.

• Compile reporting on internal incident response measures of success.

Secondary Responsibilities:

• Collaborate with Payment Systems Intelligence to recognize and implement measures to identify and disrupt new fraud and cybercrime threats to the payments ecosystem and communicate them to relevant stakeholders.

• Provide and oversee technical analysis support to the Global Risk organization to protect the payment ecosystem.

• Support Payment Fraud Disruption and Risk in its strategic goals of identifying analyzing and disrupting cybercrime and fraud threats to the global payments ecosystem.

• Identify and recommend process improvements system enhancements and procedural changes to increase operational efficiencies and data quality.

• Assist with various other crossfunctional projects undertaken to improve Visas fraud prevention for its clients.

Qualifications :

What you will need:

We are looking for an individual who brings breadth of experience a curiosity about payments a purposeful mindset and a clear focus on clients. As a candidate you should have:

Bachelors degree in business Finance Technology or equivalent discipline
Minimum 5 years of successful technical support and relationship management experience
Knowledge of transactions systems processing transactions and overall transaction process
Ability to read and troubleshoot transaction logs.
Proven experience collaborating in a team within a 24x7 Operations Center
Prior experience with data analytics visualization tools and concepts
Understanding of networks risk management network security digital forensics and security operations
Passion for fraud schemes and cybercrime investigations
Understanding of payments process and cybercrime and fraud techniques
Design reports with meaningful trends and fraud stats.
Strong financial acumen with proven analytical and decisionmaking abilities.
Drive results and successfully manage multiple priorities against tight deadlines
Proven ability to take initiative and work independently.
High degree of proficiency in MS Office (Word PowerPoint Excel)
Client facing experience.
Minimum 8 years of experience in customer support role for the software financial or information services industry
1. Experience diagnosing reporting tracking and resolving software issues.
2. Experience working in a variety of programming languages.
3. Experience working in a variety of environments Windows Linux
4. Experience working with data using TSQL.
5. Basic network troubleshooting experience
6. Programming experience Java HTML XML JavaScript SQL jQuery CSS AJAX HTML XSL Perl PHP

What will also help:

Payments industry knowledge
Experience working in fast paced high growth start up environments a plus.
Understanding of mobile payments including contactless payments online or remote payments QR Codes cloudbased payments and chip cards (contact and contactless)
Understanding of networking concepts and encryption protocols.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime