VP of Engineering AUX
VP of Engineering AUX
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Salary Not Disclosed
1 Vacancy
Job Description
As the VP of Engineering you will lead a talented organization of developers and leaders delivering bestinclass solutions for QAD customers and internal stakeholders. You will bring a strong understanding of development testing and customer impacts to drive QADs customer experience. With a strategic mindset and passion for innovation you will guide the team in optimizing processes refining KPIs and identifying opportunities for impactful investments in QAD products to enhance customer experience.
This is a remote position with a preference for the successful candidate to be in the Central or Eastern timezones in the U.S. due to our global customer base and the global workforce this role will manage.
What You Will Do:
Lead and mentor: Guide a talented team of sustaining engineers fostering their growth and development.
Champion customer satisfaction: Embodying extreme ownership act as a passionate advocate for QAD customers ensuring their needs are met and exceeded.
Provide Technical leadership: Act as a point of escalation within the Engineering organization join and lead discussions with QAD Support Services and customers to collaborate set expectations and look for opportunities to resolve current challenges.
Drive operational excellence: Implement and refine standard operating procedures (SOPs) to optimize efficiency and effectiveness within the sustaining engineering team.
Monitor performance: Track key performance indicators (KPIs) to measure team performance and identify areas for improvement.
Strategic investment: Identify and recommend opportunities for strategic investments in QAD products to enhance the customer experience.
Problemsolving powerhouse: Lead troubleshooting efforts to resolve complex customer issues promptly and effectively.
Collaboration: Work closely with crossfunctional teams (e.g. product development support sales) to ensure alignment and seamless execution.
Continuous improvement: Promote a culture of continuous improvement seeking opportunities to enhance processes and optimize workflows.
Product quality: Establish mechanisms to assess incoming Customer defect trends to measure and improve product quality
Technical expertise: Maintain a strong understanding of QAD products and technologies to effectively guide the team.
Planning: Forecast trends and implement measures for timely delivery of bug fixes and patches.
- Efficiency improvements: Champion product Supportability and debug improvement initiatives to lower the time to resolve customer reported product issues.
Qualifications :
Education: Bachelors or Masters degree in Computer Science Engineering or a related field.
Industry Experience: Experience in the Enterprise software industry or a related field with Customer facing roles.
QAD Product Knowledge: Indepth knowledge of specific QAD products and technologies.
Agile/Scrum/Kanban Experience: Experience working in an Agile/Scrum/Kanban development environment.
KPI and Metrics: Experience in defining and tracking key performance indicators (KPIs) to measure team performance.
Travel: willingness to travel up to 10% of the time
Additional Information :
Your health and wellbeing are important to us at QAD. We provide programs that help you strike a healthy worklife balance.
Opportunity to join a growing business launching into its next phase of expansion and transformation.
Collaborative culture of smart and hardworking people who support one another to get the job done.
An atmosphere of growth and opportunity where ideasharing is always prioritized over level or hierarchy.
Compensation packages based on experience and desired skill set
Compensation Package:
Base Salary Range: $190000 to $230000 (12 Months)
This position is also eligible for an annual company performance bonus.
Placement within our pay range will vary based on knowledge skills experience and market location variations as well as internal peer equity
U.S. benefits package includes medical dental and vision coverage a 401(k) plan with company match shortterm and longterm disability coverage life insurance paidtime off parental leave and wellbeing programs
About QAD:
QAD Inc. is a leading provider of adaptive cloudbased enterprise software and services for global manufacturing companies. Global manufacturers face everincreasing disruption caused by technologydriven innovation and changing consumer preferences. In order to survive and thrive manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive life sciences packaging consumer products food and beverage high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.
QAD is committed to ensuring that every employee feels they work in an environment that values their contributions respects their unique perspectives and provides opportunities for growth regardless of background. QADs DEI program is driving higher levels of diversity equity and inclusion so that employees can bring their whole self to work.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
