CASE MANAGEMENT SUPERVISOR
CASE MANAGEMENT SUPERVISOR
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Salary Not Disclosed
1 Vacancy
Job Description
APPLICANTS MUST BE PERMANENT IN THE BENEFITS OPPORTUNITY SPECIALIST (BOS) CIVIL SERVICE TITLE FOR AT LEAST ONE YEAR. THIS IS A PROVISIONAL APPOINTMENT WHEN A TEST BECOMES AVAILABLE IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST (ABOS) TITLE YOU MUST TAKE AND PASS THE EXAM TO REMAIN IN THE ABOS TITLE.
Family Independence Administrations provides temporary help to individuals and families with social service and economic needs to assist them in reaching selfsufficiency via essential and diverse programs/services such as: temporary cash assistance SNAP childcare eviction prevention services adult protective services job training employment plans/support domestic violence assistance child support enforcement etc.
Under the direction of the Associate Benefits Opportunity Specialist II the Associate Benefits Opportunity Specialist I (ABOS I) is responsible for supervising a team of BOS staff who provide various functions of eligibility determination financial planning and employment planning and monitoring and other related services to persons in need to promote individual and family selfsufficiency. The ABOS I use supervisory program development quantitative analysis and other research skills in accomplishing all the goals of FIA Benefits Access Centers and its components (Application Financial Planning Employment Planning Undercare etc.).
FIAs Operations is recruiting for two (2) Associate Benefits Opportunity Specialist Is to function as Case Management Supervisor who will:
Supervise a team of BOS workers who handle the entire application process for all new
applicants; Family Assistance cases which have been closed over sixty days; all Safety Net case
reopens which have been closed regardless of date; and oneshot deals.
Assign application to staff review application recommendations and sign off on all benefits as
well as case entries.
Supervise a team of BOS workers who interview applicants and assess eligibility for immediate
needs grant (food and nonfood); for employability and eligibility for public assistance SNAP
benefits and Medicaid; works with applicants to remove barriers to employment and makes
referrals to other services as needed.
Prepare daily and weekly statistical reports on work performed as well as monthly audits.
Assist with case consultation on individual cases and guidance on difficult cases in the case
planning process as necessary.
Supervise a team of BOS workers who provide comprehensive service delivery to participants
after the establishment of the participants case; Family Assistance case that have been closed
less that sixty days or Safety Net cases that have been closed in error.
Supervise a team of BOS workers who manages all aspects of the case including establishing
ongoing eligibility assessing participants developing appropriate Employment Assessment and
Employment Plans and executing specific strategies designed to help participants achieve
selfsufficiency.
Review employment eligibility decisions for appropriateness and correctness according to
Agency and New York State rules and regulations and performs initial conference/conciliation
interview.
Perform the Mandatory Dispute Resolution function.
Supervise staff that interview and correspond with homebound clients.
Supervise a team of BOS who provide quick service for those clients who walkin or telephone
the center. Additionally the team will take appropriate action on reported changes provide
information and documentation as requested by the participants and maintain contact with other
teams to ensure awareness of all activity that will affect the case management plan.
Supervise staff who interview and determine housing needs of tenants at risk of homelessness
or already homeless reporting to Benefits Access Centers. Assist in the development of
antieviction/housing plan of intervention for referred participants.
May conduct field visits.
Work Location: 2551 BAINBRIDGE AVE. BRONX NY
Hours/Schedule: Monday Friday
Qualifications :
1. A fouryear high school diploma or its educational equivalent and three years of
fulltime satisfactory experience working directly in social/human services or a
related setting providing either:
a) client services.
b) employment planning/counseling services which involves job development
skills assessment and employment placement or other economic
opportunity programming.
2. A baccalaureate degree from an accredited college; plus eighteen months of fulltime satisfactory experience working as a Benefits Opportunity Specialist; or
3. A baccalaureate degree from an accredited college; plus eighteen months of fulltime satisfactory experience as described in one (1) above.
4. College credit from an accredited college may be substituted for this experience
on the basis of 60 semester credits for 9 months of the work experience described
above. However all candidates must have at least 18 months of fulltime
satisfactory experience working as a Benefits Opportunity Specialist or performing
social/human services work as described in one (1) above.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
