Shared Hub Agent
Shared Hub Agent
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1 Vacancy
Job Description
Working at Mercell
At Mercell were on a mission to revolutionize public procurement making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. Thats what were all about.
With a dynamic culture built on continuous growth trust and collaboration Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.
Your Mission
We are dedicated to delivering exceptional customer experiences. Thats why were looking for a proactive and detailoriented Shared Hub Agent to join our team. In this crucial role you will be responsible for optimizing the customer inquiry process enhancing internal efficiency and improving customer satisfaction.
As the first point of contact for customers you will use your strong organizational skills and keen attention to detail to resolve inquiries provide clarity or route requests to the appropriate resolver group.
We see the following qualities as important to thrive and evolve in this role:
- Customerfocused & empathetic You communicate clearly and professionally.
- Calm & detailoriented You handle inquiries with patience and accuracy.
- Selfmotivated You thrive in a fastpaced and dynamic environment.
- Curious & adaptable You are a quick learner who embraces new processes.
- Problem solver You naturally seek solutions and efficiencies.
Core Responsibilities
Manage incoming customer inquiries via our ticketing system.
Provide direct resolutions for straightforward requests or escalate complex issues to the appropriate teams (Customer Success Support Revenue Operations Finance etc.).
Improve ticket handling processes by contributing to a more structured and efficient catch & dispatch system.
Maintain accurate and organizedrecords of customer interactions.
Required Qualifications
Strong communication and customer service skills.
Ability to work independently and collaboratively within a team.
Analytical mindset with strong problemsolving skills.
Fluent in written and spoken English language.
.
Preferred Qualifications
Experience in customer service or aninternal support function.
Familiarity with ticketing systems and handling customer inquiries.
Start date: As soon as possible
Duration: Full time
Workplace type: Hybrid remote
Location: Utrecht Netherlands
Application Deadline:28.02.2025.However do not wait to submit your application we will read applications and talk to potential candidates as we receive them
What we offer
As a fast growing technology company we are committed to taking care of our employees through initiatives such as hybrid work to support worklife balance health and insurance plans (may differ per country/office) pension plans paid parental leave social happenings and competitive salary packages. Please see to get more insights on what to expect of perks benefits and culture when joining Mercell.
Has this sparked your interest
Then we cant wait to have you join our mission and looking forward to receiving your application!
If you have questions for this position we are happy to chat with you. Please reach out to GeirMorten Langs Team Lead.
Email:
We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.
Employment Type
Full Time
