IT Support Specialist
IT Support Specialist
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1-3years
70000 - 80000
1 Vacancy
Job Description
IT Support Specialist
Perks:
- 401(k) with matching
- Health Dental Vision and Life Insurance
- Employee Assistance Program
- Health Savings Account
Your DaytoDay:
- Provide professional support for employees by handling 1st and 2nd level hardware and software issues analyzing incoming requests and keeping users informed with status updates.
- Perform minor system administration tasks such as creating/removing user IDs managing basic computer operations and implementing system security adjustments.
- Monitor system performance proactively respond to alerts and resolve issues as needed.
- Update and maintain the Service Desk knowledge base (Wiki) with accurate classifications and information.
- Plan and implement IT applications in collaboration with local management and corporate IT.
- Install and configure software and plugins on client servers and workstations.
- Install modify and repair IT equipment including label printers hand scanners and mobile devices.
- Ensure smooth IT operations and resolve performance issues to enhance onsite efficiency.
- Perform additional tasks as assigned.
Required Qualifications:
- Associate s or bachelor s degree in Computer Science IT or a related field or equivalent education and experience.
- 3 years of IT support experience within a multisite WANconnected enterprise.
- Strong proficiency in Microsoft products including Windows OS 7/10/11 Active Directory and Office 2016/365.
- Handson experience with TCP/IP LAN and WIFI including network diagnostics and troubleshooting tools.
- Familiarity with smartphones and cellular devices.
- Communicative and analytical approach with a structured independent work style and high adaptability.
- Knowledge of ERP systems and German language skills are advantageous.
- Physical ability to stand and walk for extended periods and occasionally lift items up to 50 pounds.
- Comfortable working near moving mechanical parts and in hot cold wet or humid conditions.
BizDev
Employment Type
Full Time
