EndUser Support Specialist
EndUser Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Role: EndUser Support Specialist
Location: Houston Texas
Type: Contract
Role Accountabilities:
- Image and complete computer builds and finalize the installation to the business core load specification as assigned
- Receive materials inventory systems and parts and maintain accurate asset and inventory management records using approved procedures and work processes
- Respond to queries run diagnostic programs isolate problem and determine and implement solutions related to computer systems hardware software printers and smart phones
- Schedule and coordinate warranty repairs with service providers and internal clients
- Train endusers on basic hardware and software operations
- Ensure functioning antivirus antimalware systems are installed/configured/updated properly
- Perform enduser virus/malware remediation
- Recommend feasible system improvements to manager
- Formulate recommendations for improvements within scope of assigned work proactively
- Cooperate and collaborate with peers and interact crossorganizationally as specified by manager
- Ensure effective utilization of business processes
Minimum Qualifications:
- High School diploma or equivalent
- Demonstrated knowledge to configure and deploy computers printers storage and other personal computer related devices
- Ability to lift and move up to 50 pounds occasionally
- Demonstrated successful working relationships with clients suppliers and other internal and external contacts
- Demonstrated successful and positive personal leadership interpersonal organizational administrative and communication skills
- Demonstrated continuous improvement in areas of responsibility
- Proficiency in Microsoft Office
- Availability to travel domestically less than 5%
Preferred Qualifications:
- Associates degree in computer technology or related field or equivalent via education and/or work experience
- 1 year of related work experience
- Help Desk experience or similar
- Microsoft Windows operating systems proficiency
- Experience with imaging software
- Effective documentation skills
Employment Type
Full Time
